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True or False
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1
Open posture is a form of negative communication.
A)True
B)False
2
Anxiety may interfere with the communication process.
A)True
B)False
3
Many cultures believe that some illnesses are caused by hot or cold forces in the body.
A)True
B)False
4
It is better to dismiss the emotions of children than to recognize and accept their fear and anxiety.
A)True
B)False
5
Good customer service is founded on providing or researching services that can assist in the goal of patient health and well-being.
A)True
B)False
6
All stress is counterproductive.
A)True
B)False
7
Children of another culture may avoid eye contact with an adult out of respect.
A)True
B)False
8
Passive listening involves two-way communication.
A)True
B)False
9
Genuineness is caring for patients on an individual basis, giving them the attention and respect they deserve.
A)True
B)False
10
According to Kubler-Ross, there are six Stages of Dying.
A)True
B)False





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