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True or False
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1
A letter is a very different form of communication than holding a conversation in person.
A)True
B)False
2
Single numbers one through nine should be spelled out in the street address of the inside address of a business letter.
A)True
B)False
3
The U.S. Postal Service abbreviation for Illinois is ILL.
A)True
B)False
4
A writer may use more than one punctuation style throughout a letter.
A)True
B)False
5
To soften the impact of negative news, use the passive voice.
A)True
B)False
6
The USPS uses electronic optical character readers (OCRs) to help speed mail processing.
A)True
B)False
7
Fourth-class and Express Mail can be registered.
A)True
B)False
8
When sorting mail, place magazines and newspapers into a pile labeled fifth priority.
A)True
B)False
9
If a piece of registered or certified mail does not reach its destination, the post office can trace it.
A)True
B)False
10
It is not necessary to use the same quality of envelope and paper when preparing office correspondence.
A)True
B)False





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