| ISO 9000 | A set of standards governing the requirements for documentation of a quality program.
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| Program | A series of coordinated, related, multiple projects that continue over extended time intended to achieve a goal.
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| Project | A complex, nonroutine, one-time effort to create a product or service limited by time, budget, and specifications.
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| Project life cycle | The stages found in all projects—definition, planning, execution, and delivery.
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| Project Management Professional | An individual who has met specific education and experience requirements set forth by the Project Management Institute, has agreed to adhere to a code of professional conduct, and has passed an examination designed to objectively assess and measure project management knowledge. In addition, a PMP must satisfy continuing certification requirements or lose the certification.
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| Sociotechnical perspective | A focus on the interaction between tools/methods and people.
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