| Emotional intelligence (EQ) | The ability or skill to perceive, assess, and manage the emotions of one's self and others.
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| Law of reciprocity | People are obligated to grant a favor comparable to the one they received.
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| Leading by example | Exhibiting the behaviors you want to see in others.
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| Management by wandering around (MBWA) | A management style in which managers spend majority of their time outside their offices interacting with key people.
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| Organizational currencies | A set of currencies used as a medium of exchange within organizations to influence behavior.
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| Proactive | Working within your sphere of influence to accomplish something.
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| Project sponsor | Typically a high-ranking manager who champions and supports a project.
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| Social network building | The process of identifying and building cooperative relationships with key people.
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| Stakeholder | Individuals and organizations that are actively involved in the project, or whose interests may be positively or negatively affected as a result of project execution or completion. They may also exert influence over the project and its results.
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| Systems thinking | A holistic approach to viewing problems that emphasizes understanding the interactions among different problem factors.
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