Strategy and Sustainability

• Chapter 1. Operations and Supply Chain Management
• Chapter 2. Strategy and Sustainability
• Chapter 3. Product and Service Design

Manufacturing, Services and Healthcare Processes

• Chapter 4. Strategic Capacity Management
• Chapter 4A. Learning Curves
• Chapter 5. Process Analysis
• Chapter 5A. Job Design and Work Measurement
• Chapter 6. Production Processes
• Chapter 6A. Facility Layout
• Chapter 7. Service Processes
• Chapter 7A. Waiting Line Analysis
• Chapter 8. Health Care Processes
• Chapter 9. Six-Sigma Quality
• Chapter 9A. Process Capability and Statistical Process Control
• Chapter 10. Projects

Supply Chain Processes

• Chapter 11. Global Sourcing and Procurement
• Chapter 12. Location, Logistics and Distribution
• Chapter 13. Lean and Sustainable Supply Chains
• Chapter 13A. Operations Consulting and Reengineering

Supply and Demand Planning

• Chapter 14. Enterprise Resource Planning Systems
• Chapter 15. Demand Management and Forecasting
• Chapter 16. Sales and Operations Planning
• Chapter 17. Inventory Control
• Chapter 18. Material Requirements Planning
• Chapter 19. Scheduling
• Chapter 19A. Simulation
• Chapter 20. Constraint Management

Appendices

• A. Linear Programming Using the Excel Solver
• B. Operations Technology
• C. Financial Analysis
• D. Answers to Selected Problems
• E. Present Value Table
• F. Negative Exponential Distribution
• G. Areas of the Cumulative Standard Normal Distribution
• H. Uniformly Distributed Random Digits
• I. Interest Tables