F. Robert Jacobs,
Indiana University Richard B. Chase,
University of Southern California
ISBN: 0073525227 Copyright year: 2011
What's New
NEW! McGraw-Hill's Connect uses end-of-chapter material pulled directly from the textbook to create static and algorithmic questions that can be used for practice, homework, quizzes, and tests. All new texts come bundled with Connect Plus at no additional cost.
In this 13th edition, we have significantly strengthened the supply chain management material. This is particularly true in the areas of purchasing and strategic sourcing, and in lean supply chain analysis.
Another major emphasis is in the area of sustainability as it relates to operations and supply chain processes. Sustainability has been woven into the book in several areas including strategy, quality management and value stream mapping, purchasing and global sourcing, and lean supply chain analysis. Sustainably is a topic that fits well within operation and supply chain management due to the strong tie between being green and being efficient. This is sometimes a synergistic relationship, but often involves a difficult trade-off that needs to be considered. The reality of global customers, global suppliers, and global supply chains has made the global firm recognizes the importance of being both lean and green to ensure competitiveness.
In this edition we introduce a new chapter focused on Healthcare Operations. This chapter describes special characteristics of Hospitals and Clinics in a context that relates to other topics included in the book. Internal processes such as the layout and flow of patients (called “care chains”) through the facility are discussed together with the material supply chains needed to support these facilities.
Another change was to move Project Management from Chapter 3 to Chapter 10 and it is now part of the section on Manufacturing, Service, and Healthcare Processes.
Numbered learning objectives have been added to the beginning of each chapter.
Step-by-step worked solutions for every example/solution in the text are now included on the text web site.
A major new feature is a “Super Quiz” included at the end of each chapter. This is designed to allow students to see how well they understand the material using a format that is similar to what they might see in an exam. The questions are designed in a short answer fill-in-the-blank format. Many of the questions are straight forward, but in each chapter we have included a few more insightful questions that require true understanding of the material. You may want to go over these questions with your students as part of a review session prior to an exam.
The following are a list of the major revisions in each chapter:
Chapter 1 – Operations and Supply Chain Management - Here we refocused this chapter on understanding what Operations and Supply Chain Management is all about, its origins, and how it relates to current business practice. Now we introduce the SCORE “Plan, Source, Make, Deliver, Return” framework for understanding how the processes in the supply chain must integrate.
Chapter 2 – Strategy and Sustainability - The chapter has an introduction to sustainability and triple-bottom-line material (people, planet, and profit). We have also included new material on the “process” for creating a strategy.
Chapter 6 – Production Processes – Note here that we have re-titled this chapter to “Production” processes, rather than “Manufacturing”. This is a subtle but important change as it generalizes the chapter. We have added material from the SCORE model (Make-Source-Deliver) and added the concept of “customer order decoupling point” to the chapter. We have added a quick example of process mapping and a clean explanation of Little's Law with examples of how to do the calculations.
Chapter 7 – Service Processes – We have added new material on “virtual services” and now include “service blueprinting” in the chapter.
Chapter 8 – Health Care Processes – An entire new chapter. The first such chapter to appear in any introductory OM text.
Chapter 9 – Quality Management and Six-Sigma – Here we added c-charts to the material. This was requested by a number of reviewers. Some notation was also cleaned up in the chapter.
Chapter 11 – Global Sourcing and Procurement – A new introduction on “The Green Supply Chain” was added. Information on different types of sourcing processes including Vendor Management Inventory has been added. A Green Sourcing process that includes material on the Total Cost of Ownership with an example and new problems has been added.
Chapter 12 – Location, Logistics and Distribution – The chapter has been streamlined and a new puzzle type problem call “Supply and Demand” has been added.
Chapter 13 – Lean and Sustainability – New material on “Green Supply Chains” has been added and we show how this relates to being “Lean”. A major new section on Value Stream Mapping including examples and new problems has been added to the chapter. All the “lean” material has been consolidated into this chapter including discussion of the Toyota Production System concepts, “pull” concepts, and developing supplier networks to support lean processes.
Chapter 15 – Demand Management – Here we have updated CPFR and moved it up in the chapter so that it can be used to discuss the importance of an integrated process for managing demand. In terms of actual forecasting techniques, regression is now the first technique discussed due to its general applicability.
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2011 McGraw-Hill Higher Education