Introduction

The Toyota Approach

Supporting Goals

Building Blocks

Product Design

Process Design

Personnel/Organizational Elements

Manufacturing Planning and Control

Value Stream Mapping

Process Improvement Using the 5W2H Approach

Lean and Six Sigma

JIT Deliveries and the Supply Chain

Lean and ERP

Transitioning to a Lean System

Planning a Successful Conversion

Obstacles to Conversion

A Cooperative Spirit

The Downside of a Lean System

Lean Services

JIT II

Operations Strategy

Case: Level Operations

Operations Tour: Boeing

Supplement: Maintenance