After completing this chapter, you should be able to:

1. Explain what scheduling involves and the importance of good scheduling.
2. Describe scheduling needs in high-volume and intermediate-volume systems.
3. Describe scheduling needs in job shops.
4. Use and interpret Gantt charts, and use the assignment method for loading.
5. Give examples of commonly used priority rules.
6. Summarize some of the unique problems encountered in service systems, and describe some of the approaches used for scheduling service systems.