Computer Accounting with Peachtree Complete 2007, Release 14.0 Information Center: Troubleshooting Tips


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	Student Edition
	Instructor Edition

Computer Accounting with Peachtree Complete 2007, Release 14.0, 11/e

Carol Yacht, Peachtree Consultant

ISBN: 0073526827
Copyright year: 2007

Troubleshooting Tips

How do I install Peachtree Complete Accounting 2007 with Windows 2000, NT, and XP (applies to networked environment)?
Can both Peachtree Complete Accounting 2006 and 2007 be installed on the same computer? I am trying to start Peachtree 2007; it will not open. What does Single Access Error mean?
What if the company I want to use is not listed?
What does it mean when the same company is listed numerous times?
Why are the automatic payroll tax withholdings not calculating on my Payroll Entry task?
On my students’ financial statements, their current month and year-to-date figures do not match what is shown in the textbook.
Can my anti-virus program or firewall interfere with Peachtree Complete Accounting 2007?
When entering beginning balances (Chapter 11, pages 398-399, step 8), my computer freezes.
When installing the software in the computer lab.

How do I install Peachtree Complete Accounting 2007 with Windows 2000, NT, and XP (applies to networked environment)?

Students must have admin rights to their own machine, as they must have complete access to the registry and ini files. There is no workaround for this. This affects Windows 2000, Windows NT and Windows 2000 because of the security of these platforms.

Here is information on how to install Peachtree Complete Accounting with Windows 2000/NT/XP. Temporarily grant administrative rights to the user—Open (no password, not account-based), then install the software. Revert Open to the normal rights granted to open lab users. The Peachtree installation is standalone; the printers are networked.

You may need to modify the C:\WINNT folder.

There are four files in the C:\WINNT folder that relate to Peachtree.

pcw140.ini
bti.ini
mkdemsg.log
mkdewe.trn

The student user needs to be given change permissions on these files, instead of the default read-only permissions. Once this is done, Peachtree runs as a restricted user.

Can both Peachtree Complete Accounting 2006 and 2007 be installed on the same computer? I am trying to start Peachtree 2007; it will not open. What does Single Access Error mean?

Yes. If you want to use both Peachtree Complete Accounting 2006 and 2007 on the same computer, make sure they are installed on separate directories.

Peachtree 2007 uses the Pervasive database. Peachtree 2006 and lower use the Btrieve database. In order to open Peachtree 2007, Btrieve must not be running. To check if Btrieve is running, follow these steps.

From the Windows desktop, press Ctrl+Alt+Del. The Windows Task Manager window appears.
Click on the Processes tab.
Highlight W32mkde.exe.
Click End Process. If you want to use Peachtree 2007, W32mkde.exe cannot be running.
Close the Windows Task Manager.

If you want to use Peachtree 2006, you need to end the process for W3dbsmgr.exe. Go to the Windows Task Manager, highlight W3bsmgr.exe; click End Process.

For Peachtree 2006, W32mkde.exe must be running.

For Peachtree 2007, W3dbsmgr.exe must be running.

SINGLE USER ACCESS ERROR

With regards to the error You are attempting to perform a process to your computer data that requires singer user access. Please try again when no other users are accessing Peachtree Accounting for Windows this may indicate that the program was closed abnormally, usually by hitting Ctrl, Alt, Del or just powering the computer off. This does not allow Peachtree to close all the files, then when the user attempts tasks in Peachtree the program believes files are in use, which causes the error. As simple as it may seem, rebooting will take care of the problem.

OR,

What causes single user access errors is either another user in the database at the same time someone is trying to do a backup or a damaged .LCK file. Have them reboot then do a find for *.LCK and make the look in the area of the drive with the data. Delete all of the .LCK files and they will recreate the next time Peachtree is opened.

What if the company I want to use is not listed?

I have a backup file for my company, but the company is not shown on Peachtree's Open an Existing Company screen or on Peachtree's Company Name list? What should I do?

Start Peachtree.
On the Peachtree Accounting startup window, select Open an existing company. (If a company starts, click File; Close Company to go to Peachtree startup window; then select Open an existing company.)
When the Open an Existing Company window appears, select James Seaver Design (the company created in Chapter 9 is used in this example). Use similar steps for the other companies.

What if James Seaver Design (or another name Design) is not shown on the Open an Existing Company window; Company Name list?

Click to scroll through all the Companies on the Open Company window.
If James Seaver Design (or, other name Design) is shown select it, and then click . Restore your data.
If no Design company is shown, click . Then, select .
On the Peachtree startup window, there are three menu bar options— . Click File; Restore.
The Select Backup File window appears. Click . In the Look in field, select the appropriate location of your backup file. If necessary, put external media in the drive and open the backup file from that location.
Select the backup file; for example, the Chapter 9 Begin.ptb file; click .
Make sure the Location field shows the correct directory for your Chapter 9 Begin.ptb file. Click .
The Select Company window appears. Click on the radio button next to A New Company.

Observe that there are two options on the Restore Wizard - Select Company window: An Existing Company and A New Company. If you select A New Company, then the company will be named exactly as the backup file you selected. You can restore to an existing company—one that is previously created—or you can restore to a new company, bypassing the process of creating a new company.

Let’s say you wanted to restore a backup file for a company that has not been set up in Peachtree. You have a .ptb backup file but the company is not shown on Peachtree’s Open an Existing Company window, Company Name list. Some computer labs delete directories from the hard drive; for example, you have a back up file but the company, in this example James Seaver Design, is not listed as a Peachtree company. If you start Peachtree and you cannot select the appropriate company, use the Restore Wizard to select A New Company. Using your backup file, and the selection for A New Company, you are able to start where you left off the last time you used Peachtree.

What does it mean when the same company is listed numerous times?

DUPLICATE COMPANY NAMES

Here are some suggestions for the problem of duplicate company names:

Exit Peachtree and any other open programs.
Go to Peachtree's directory on the hard drive and delete the folder for the company that has duplicate names. For example, delete the subdirectory for James Seaver Design (c:\Program Files\Sage Software\Peachtree\Company\jamseade-- the subdirectory is the James Seaver Design folder).
Empty the recycle bin.
Restart the computer.

When creating Peachtree companies, use a unique name. For example, instead of James Seaver Design, use the student’s first and last name Design. This will set up individual folders on the hard drive for the company. The company may have been duplicated because students are using the same name each time they set up the company. Remember, each time a new company is set up, Peachtree identifies that company with a shortened name in the c:\Program Files\Sage Software\Peachtree\Company folder.

Why are the automatic payroll tax withholdings not calculating on my Payroll Entry task?

AUTOMATIC PAYROLL WITHHOLDINGS ARE NOT WORKING

The first question you should ask when troubleshooting Peachtree’s automatic payroll tax calculation is, does the payroll calculation work on computers that have Peachtree Complete Accounting 2007, Educational Version, installed outside of the classroom? When students install the software on their own computers, they rarely have an earlier version of Peachtree installed. Usually, the reason why automatic payroll calculation is not working is because an earlier version of Peachtree is installed on the computer.

Peachtree Complete Accounting 2007, Educational Version, includes automatic calculation of payroll tax withholdings. In order for this feature to work, earlier versions of Peachtree should be deleted. Refer to Appendix A’s pages 700-701, Deleting Peachtree.

When Peachtree is installed, pcwXXX.ini files are installed to the Windows subdirectory (c:\windows\pcwXXX.ini. Substitute a number for XXX.) If the pcwXXX.ini files are in the Windows subdirectory when you install a new version of Peachtree, you do not get a Standard Setup option during installation. The best way to insure the automatic payroll withholding tables is to delete earlier versions of Peachtree.

If you want to keep more than one version of Peachtree installed, install the new version to a custom folder (different directory). Or, if all you need at your school is one version of Peachtree, delete the earlier version(s) and the pcwXXX.ini file(s).

To see the payroll tables that PCA 2007, Educational Version, includes do this:

Start Peachtree and open any company.
From the menu bar, select File; Payroll Tax Tables, Peachtree-Maintained. The Peachtree-Maintained Payroll Tax Tables screen lists the 50 states and the included tax tables.

On my students’ financial statements, their current month and year-to-date figures do not match what is shown in the textbook.

Make sure that your students' set the chart of accounts beginning balances for the month preceding the month of transactions. For example, if the opening balance sheet is for October 1, 2007 (textbook page 266), students must set their chart of account beginning balances for September 1 - 30, 2007 (textbook page 267, step 3). For step-by-step directions, refer to Chapter 9, pages 265-270, Entering Chart of Accounts Beginning Balances.

Can my anti-virus program or firewall interfere with Peachtree Complete Accounting 2007?

Peachtree 2007 and its database, Pervasive, can be mistakenly identified as an intrusion threat by many firewall and anti-virus programs. If not addressed properly, this may cause the installation to fail or Peachtree may not start or run properly.
For more information, link to this website http://www.peachtree.com/support/firewall_install_tips.cfm

When entering beginning balances (Chapter 11, pages 398-399, step 8), my computer freezes.

If you have Internet Explorer 7.0 installed, it can cause exactly what you describe – program freezes when entering beginning inventory balances -- but there is a workaround.

What you do is when the beginning balances screen starts to freeze, do not close it. Instead at the bottom on your Task Bar you will see that screen open and the main Peachtree screen open. If you click back and forth on both a couple of times it will refresh the beginning balances screen and let you in.

On the Task Bar at the bottom of your monitor you will see an icon for each Peachtree screen you have open. If you click on each of them a couple of times it should let you into beginning balances.

When installing the software in the computer lab.

Before computer lab installation, make sure all former versions of Peachtree are deleted. Refer to Deleting Peachtree, Appendix A, pages 700-701.

Peachtree Complete Accounting 2007-Education Version should be installed locally. Do not put on server.
Install software on local workstation then ghost (replicate) install

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