New Features:

• Many of the end-of-chapter "Case Incidents" have been updated with new cases that reflect the management trends and corporate examples discussed in the chapter.
• Major sections of the chapter on the Basics of Planning and Strategic Management have been reorganized and new material added.
• The chapter on Managing Conflict and Stress has been significantly supplemented with several new sections and topics.
• Numerous new cases and experimental cases have been added throughout the book.
• Approximately two-thirds of the "Management Illustrations"used throughout the text are new to this edition, making them very up-to-date.

Retained Features:

• Web addresses with appropriate "Management Illustration" boxes encourage students to go online to learn more about concepts and topics.
• E-commerce coverage throughout the text addresses the role of technology and how the Internet affects the role of a manager.
• Greater international coverage emphasizes the effects of the work force as businesses shift toward globalization.
• Information systems is integrated throughout the textbook where appropriate.
• Skill-Building Questions appear in each chapter. These exercises (3 per chapter) can be assigned in class or as homework. These questions ask students to get a deeper level of understanding by applying, comparing, contrasting, evaluating and illustrating ideas presented in a chapter.
• A Margin Glossary leads students through the key vocabulary in the course to help students reviewing material for study and/or testing.
• Corporate/organization references throughout the text bridge the gap between theory and practice.