SECTION I: FOUNDATIONS

Chapter 1: Management in a Diverse Workplace
Chapter 2: The Management Movement
Chapter 3: Developing Communication Skills
Chapter 4: Decision-Making Skills

SECTION II: ENVIRONMENTS

Chapter 5: International Business
Chapter 6: Legal, Ethical, and Social Responsibilities of Management

SECTION III: PLANNING SKILLS

Chapter 7: The Basics of Planning and Strategic Management
Chapter 8: Operations Management and Planning

SECTION IV: ORGANIZING AND STAFFING SKILLS

Chapter 9: Organizing Work
Chapter 10: Organizing Structure
Chapter 11: Understanding Work Groups and Teams
Chapter 12: Staffing
Chapter 13: Developing Employees and Managers

SECTION V: DIRECTING SKILLS

Chapter 14: Motivating Employees
Chapter 15: Developing Leadership Skills
Chapter 16: Managing Conflict and Stress
Chapter 17: Managing Change and Culture 

SECTION VI: CONTROLLING SKILLS

Chapter 18: Controlling
Chapter 19: Appraising and Rewarding Performance
Chapter 20: Operations Control