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Chapter Quiz
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1
Deciding what objectives to pursue in the future is an organizing task.
A)True
B)False
2
The three most common management roles are interpersonal roles, information-related roles, and decision-making roles.
A)True
B)False
3
A hypothesis is an idea about the way something works, whereas a principle is a basic truth or law.
A)True
B)False
4
It is more risky to be a professional manager than an entrepreneur.
A)True
B)False
5
The process of deciding how best to use a business's resources to produce goods or provide services is:
A)strategy formulation
B)organizational planning
C)marketing analysis
D)controlling
E)management
6
The level of management that establishes the objectives of the business and formulates the actions necessary to achieve them is called:
A)senior management
B)organizational management
C)middle management
D)supervisory management
E)high-end management
7
The first level of management, which manages operative employees, is called:
A)top management
B)middle management
C)bottom management
D)supervisory management
E)operational management
8
Which of the following is an example of middle management?
A)Foreman
B)Crew leader
C)Senior vice president
D)Department head
E)Chairperson of the board
9
A group ranked in order of importance is called a(n):
A)bureaucracy
B)power structure
C)oligarchy
D)organization chart
E)hierarchy
10
Which of the following is NOT one of the Management Tasks discussed in Chapter One?
A)Planning
B)Staffing
C)Strategizing
D)Controlling
E)Organizing
11
Directing and channeling human behavior toward the accomplishment of objectives is which of the following?
A)Controlling
B)Planning
C)Organizing
D)Staffing
E)Leading
12
__________ skills help a manager understand how different parts of a business relate to one another and to the business in general.
A)Human relations
B)Conceptual
C)Entrepreneurial
D)Technical
E)Leadership
13
Operating a word process system and designing a brochure are examples of:
A)technical skills.
B)conceptual skills.
C)managerial skills.
D)strategy implementation skills.
E)human relations skills.
14
__________ is the process of drawing a general conclusion from specific examples.
A)Observation
B)Concluding
C)Guesswork
D)Hypothesizing
E)Deduction
15
The invisible barrier that prevents women and minorities from moving up in business is commonly referred to as the:
A)road block
B)visible wall
C)point of no return
D)glass ceiling
E)corporate barricade
16
In 2010, the largest minority group is expected to be:
A)Black
B)Hispanic
C)American Indian
D)Asian
E)Pacific Islander
17
All of the following are reasons for creating a diverse workforce EXCEPT:
A)Employee population is increasingly diverse.
B)Customer population is increasingly diverse.
C)Management population is becoming less diverse.
D)Retaining top talent means recruiting individuals from all backgrounds.
E)Increasing diversity minimizes the risk of litigation.
18
Which of the following is NOT a characteristic of entrepreneurs?
A)Risk averse
B)Independent
C)Less formal education than managers
D)Willing to work long hours
E)Creative
19
A company that is independently owned and generally has fewer than 100 employees is a(n):
A)entrepreneurship
B)conglomerate
C)small business
D)corporation
E)franchise





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