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Chapter Quiz
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1
The craft, or family stage of growth is characterized by the development of formal policies, objectives, and structure.
A)True
B)False
2
Departmentalization groups jobs into related work units.
A)True
B)False
3
Geographic departmentalization is least likely to occur in organizations that maintain physically dispersed and autonomous operations or offices.
A)True
B)False
4
In a line organization, authority originates at the top and moves downward in a line.
A)True
B)False
5
A major advantage of the mechanistic structure is that the mix of people and resources can readily be changed as project needs change.
A)True
B)False
6
__________ is the framework that defines the boundaries of the formal organization and within which the organization operates.
A)Organizational structure
B)Strategy formulation
C)Process management
D)Outsourcing
E)Departmentalization
7
An organization that has less formal job descriptions and a greater emphasis on adaptability follows a(n) __________ structure.
A)matrix
B)organic
C)virtual
D)line
E)horizontal
8
Which of the following is NOT a characteristic of a mechanistic organization?
A)Work is divided into narrow tasks.
B)Communication is mainly vertical.
C)Emphasis is on loyalty to the organization.
D)Structure of control, authority, and communication is a network.
E)Decisions are made by the specified hierarchical level.
9
The practice of subcontracting information systems work to an independent outside source is called:
A)exporting.
B)licensing.
C)franchising.
D)subcontracting.
E)outsourcing.
10
Which of the following is NOT a benefit of outsourcing?
A)Allowing an organization to emphasize its core competencies
B)Reducing operating costs
C)Acquiring more top talent and technology
D)Fewer personal headaches
E)Improving resource allocation by allowing growth to take place more rapidly
11
__________ departmentation involves defining organizational units in terms of the nature of the work.
A)Functional
B)Geographical
C)Product
D)Social
E)Hybrid
12
Grouping all activities necessary to produce and market a product or service under one manager refers to:
A)functional departmentalization
B)geographical departmentalization
C)product departmentalization
D)hybrid departmentalization
E)matrix departmentalization
13
__________ departmentalization occurs when an organization simultaneously uses more than one type of departmentalization.
A)Customer
B)Hybrid
C)Functional
D)Product
E)Geographical
14
Functions directly involved in producing and marketing the organization's goods and services are called:
A)staff functions.
B)matrix functions.
C)line functions.
D)product functions.
E)virtual functions.
15
The __________ structure is a hybrid organization structure in which individuals from different functional areas are assigned to work on a specific project or task.
A)matrix
B)line
C)horizontal
D)vertical
E)flat
16
Which of the following is NOT a characteristic of a horizontal organization?
A)Teams manage everything, including themselves
B)Customers drive performance
C)Team performance is rewarded
D)The hierarchy is raised to increase supervision
E)Customer contact is maximized with employees
17
A __________ structure consists of two groups in which one group is composed of senior management and the other is composed of empowered employees.
A)vertical structure
B)matrix structure
C)virtual structure
D)line structure
E)horizontal structure
18
Communicating via fax is an example of using a:
A)vertical structure.
B)virtual structure.
C)communication structure.
D)horizontal structure.
E)matrix structure.
19
An organization structure with few levels and relatively large spans of management at each level is a(n)
A)tall structure.
B)grand structure.
C)flat structure.
D)bowed structure.
E)virtual structure.
20
On a(n) __________ board, the majority of members hold management positions in the organization.
A)inside
B)outside
C)floating
D)fixed
E)vertical





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