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Chapter Quiz
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1
An interest group is a type of formal work group.
A)True
B)False
2
Informal work groups often develop in areas where employees work close together and among employees in the same field.
A)True
B)False
3
The smaller a group, the more cohesive it is likely to be.
A)True
B)False
4
The Hawthorne effect states that giving special attention to a group of employees changes their behavior.
A)True
B)False
5
Building effective teams requires a traditional, as opposed to nontraditional managerial approach.
A)True
B)False
6
A functional group is an example of what type of group?
A)Self-directed team
B)Informal group
C)Quality circle
D)Interest group
E)Formal group
7
__________ are formed voluntarily by members of an organization.
A)Informal work groups
B)Formal work groups
C)Self-directed teams
D)Quality circles
E)Functional groups
8
Informal rules that a group adapts to regulate and regularize group members' behavior are called:
A)group policies.
B)cultural attributes.
C)group norms.
D)group ideals.
E)team attributes.
9
The degree of attraction each member has for the group is referred to as:
A)group conformity.
B)groupthink.
C)team building.
D)group cohesiveness.
E)team trust.
10
Which of the following does NOT increase group cohesiveness?
A)High success and status
B)Pressures within the group
C)A stable membership
D)Easy lines of communication
E)Physical isolation from other employees
11
Group __________ is the degree to which group members accept and follow group norms.
A)conformity
B)authority
C)responsibility
D)cohesiveness
E)agreement
12
Group conformity is high under all of these conditions EXCEPT:
A)when group norms are similar to personal attitudes.
B)when group norms are similar to personal behavior.
C)when rewards for complying are valued.
D)when sanctions imposed for noncompliance are devalued.
E)when members that do not agree with the group's norms do not feel pressure to accept them.
13
When group members lose their ability to think as individuals and conform at the expense of good judgement, what occurs?
A)The Hawthorne effect
B)The linking-pin concept
C)Groupthink
D)Cohesiveness
E)Group norming
14
The __________ holds that because managers are members of overlapping groups, they link formal work groups to the total organization.
A)groupthink concept
B)linking-pin concept
C)Hawthorne effect
D)idiosyncrasy concept
E)quality circle effect
15
The process of establishing a cohesive group that works together to achieve goals is called:
A)self-directing.
B)group norming.
C)conforming.
D)team building.
E)crew leading.
16
Which of the following is NOT a way to influence group cohesiveness?
A)Selecting group members carefully
B)Keeping groups large
C)Creating clear goals
D)Inspiring group competition
E)Isolating groups from each other
17
When individuals who have played a significant role in the group are allowed some freedom within the group, what occurs?
A)Idiosyncrasy credit
B)Groupthink
C)Team building
D)Linking-pin concept
E)Group conformity
18
A(n) __________ is a group of employees from a single work unit who share ideas on how to improve quality.
A)total quality team
B)efficiency team
C)efficiency circle
D)quality circle
E)improvement team
19
Which of the following is NOT a benefit of a quality circle?
A)Increasing employee participation
B)Encouraging communication
C)Solving problems that have been around for years
D)Creating strong lines of communication
E)"Us" becomes "me"
20
Teams in which members are empowered to control the work they do without a formal supervisor are called:
A)formal teams.
B)one-way teams.
C)self-directed work teams.
D)informal work teams.
E)idiosyncrasy teams.





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