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Chapter Quiz
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1
For all types of organizations, orientation should be conducted at the general organizational level or the departmental and job orientation level.
A)True
B)False
2
Acquiring skills or learning concepts to increase performance is called coaching.
A)True
B)False
3
Management development is concerned with developing the attitudes and skills necessary to become or remain an effective manager.
A)True
B)False
4
The incident method is a variation of the case study method.
A)True
B)False
5
An appraisal center utilizes a formal procedure to simulate the problems a person might face in a real managerial situation to evaluate the person's potential as a manager.
A)True
B)False
6
__________ involves determining and recording the value of an organization's human resources in its statement of financial condition.
A)Human liability accounting
B)Human asset accounting
C)Needs assessment
D)Management development
E)Understudy assigning
7
The introduction of new employees into the organization, their work units, and their jobs is called:
A)orientation.
B)adjustment.
C)familiarization.
D)training.
E)human asset accounting.
8
Which of the following is NOT a commonly cited objective of company orientation programs?
A)Reduction of new employee stress
B)Lower start-up costs of integrating new employees
C)Eventual reduction of turnover
D)Increased time required to integrate the employee into the job
E)Helping the employee adjust more quickly
9
Which of the following is NOT a commonly cited problem of orientations?
A)Information overload
B)Unnecessary information
C)Lack of support of existing employees
D)Lack of long-term orientation
E)Too little paperwork
10
__________ is the systematic assessment of the specific training activities a business requires to achieve its objectives.
A)Activity assessment
B)Human asset accounting
C)Training assessment
D)Needs assessment
E)Liability accounting
11
Which of the following is NOT a step in planning the assessment process?
A)Defining the objectives
B)Making assumptions
C)Identifying data necessary to conduct the assessment
D)Gathering data
E)Analyzing and verifying the data
12
"Who is being taught" is part of which training objective?
A)Instructional objective
B)Organizational objective
C)Departmental objective
D)Individual performance objective
E)Growth objective
13
A system in which procedures and equipment similar to those used in the actual job are set up in a special working area is called:
A)Apprentice training.
B)Business games training.
C)In-basket training.
D)Vestibule training.
E)On-the-job training.
14
__________ training is a system in which an employee is given instruction and experience in all of the practical and theoretical aspects of the work required in a skilled occupation, craft, or trade.
A)Assistant
B)Vestibule
C)Apprentice
D)On-the-job
E)In-basket
15
Which of the following is an example of on-the-job methods for management development?
A)Lectures
B)Case studies
C)Job rotation
D)In-basket techniques
E)Assessment centers
16
__________ is carried out by experienced managers and emphasizes the responsibility of all managers for developing employees.
A)Role playing
B)An understudy assignment
C)A committee assignment
D)Job rotation
E)Coaching
17
Which of the following is NOT an example of classroom training?
A)Lectures
B)Understudy assignments
C)Case studies
D)Role playing
E)Business games
18
Requiring a trainee to answer a manager's mail and telephone calls is part of the:
A)in-basket technique.
B)vestibule method.
C)in-hand technique.
D)business games method.
E)case study technique.
19
A(n) __________ provides a setting of a company and its environment and requires a team of players to make decisions involving company operations.
A)in-basket technique
B)role-playing technique
C)business game
D)case study
E)vestibule technique
20
Which of the following is NOT an area of evaluating training and management development activities?
A)Reaction: How well did the trainees like the program?
B)Learning: What principles, facts, and concepts were learned?
C)Behavior: Did the job behavior of trainees change because of the program?
D)Results: What were sthe results of the program?
E)Testing: Who performed best?





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