Site MapHelpFeedbackChapter Quiz
Chapter Quiz
(See related pages)

1
The causation sequence for motivation is: Needs → Drives or motives → Achievement of goals.
A)True
B)False
2
Frederick W. Taylor believed that when highly productive people discover they are being compensated basically the same as less productive people, then the output of highly productive people will decrease.
A)True
B)False
3
Compensation systems are generally designed to satisfy the higher-order needs–esteem and social needs.
A)True
B)False
4
The expectancy approach states that an employee's level of motivation depends on three basic beliefs: expectancy, instrumentality, and valence.
A)True
B)False
5
Satisfaction and motivation are synonymous.
A)True
B)False
6
__________ deals with what activates human behavior, what directs this behavior toward a particular goal, and how this behavior is sustained.
A)Reinforcement
B)Valence
C)Enrichment
D)Motivation
E)Equity
7
What percentage of ability is most influenced by motivation?
A)0 to 30 percent
B)10 to 50 percent
C)20 to 80 percent
D)50 to 90 percent
E)80 to 100 percent
8
__________ is based on the idea that people want to be treated fairly in relationship to others.
A)The fairness approach
B)Equity theory
C)The expectancy approach
D)Reinforcement theory
E)The motivation-maintenance approach
9
__________ are what an employee perceives are his or her contributions to the organization.
A)Outputs
B)Resources
C)Inputs
D)Motivators
E)Valences
10
Who developed the hierarchy of needs?
A)B. F. Skinner
B)Frederick Herzberg
C)David C. McClelland
D)Frederick W. Taylor
E)Abraham Maslow
11
Which of the following is NOT a level in the hierarchy of needs?
A)Safety needs
B)Social needs
C)Esteem needs
D)Self-contained needs
E)Physiological needs
12
Which of the following is a social need in the hierarchy of needs?
A)Acceptance
B)Protection
C)Sleep
D)Recognition and prestige
E)Acceptance of reality
13
Which of the following is a hygiene factor?
A)Achievement
B)Interpersonal relations
C)Recognition
D)Challenging work
E)Increased responsibility
14
The __________ approach contends that motivation comes from the individual, not from the manager.
A)expectancy
B)reinforcement
C)enrichment
D)achievement-power-affiliation
E)motivation-hygiene
15
__________ is upgrading of the job by adding motivator factors.
A)Job enlargement
B)Job rotation
C)Job assignment
D)Job enrichment
E)Career enhancement
16
An employee's belief that his or her effort will lead to the desired level of performance refers to:
A)expectancy.
B)valence.
C)instrumentality.
D)extinction.
E)motivation.
17
__________ involves providing a positive consequence as a result of a desired behavior.
A)Positive reinforcement
B)Extinction
C)Valence
D)Motivation maintenance
E)Equity theory
18
Providing no positive consequences or removing previously provided positive consequences as a result of undesirable behavior is called:
A)extinction.
B)punishment.
C)positive reinforcement.
D)valence.
E)avoidance.
19
All of the following are suggestions for the successful use of positive reinforcement EXCEPT:
A)All people should not be rewarded the same.
B)Failure to respond to an employee's behavior has reinforcing consequences.
C)A person must be told what he or she is doing wrong.
D)Reprimands should not be issued in front of others.
E)The consequences of a person's behavior should be more severe than the behavior.
20
An individuals feeling of being accepted by, and belonging to, a group of employees through common goals and progress toward these goals refers to:
A)job satisfaction.
B)organizational morale.
C)positive reinforcement.
D)instrumentality.
E)valence.





To learn more about the book this website supports, please visit its Information Center.
(c)2007 McGraw-Hill Higher Education
Any use is subject to the Terms of Use and Privacy Policy.
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.


ManagementOnline Learning Center

Home > Chapter 14 > Chapter Quiz