(See related pages)
After studying this chapter, you will be able to:
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1. Define conflict. |
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2. Discuss the useful effects of conflict. |
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3. Outline the stages of conflict development. |
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4. Name the five major types of conflict based on the entities involved. |
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5. Name five approaches for resolving interpersonal conflict. |
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6. Name and briefly discuss one method of positively managing conflicts created by diversity in the workforce. |
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7. Define stress and technostress. |
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8. Define burnout. |
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9. Describe what is a sabbatical. |
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10. Outline the basic elements of a violence-prevention program. |
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11. Explain the three basic types of employee assistance programs. |
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12. Explain wellness programs. |