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| 1 | |
Manifest conflict means that a struggle is under way, and the behavior of the participants makes the existence of the conflict apparent to others not directly involved. |
| | A) | True |
| | B) | False |
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| 2 | |
Unlike political conflict, organizational conflict is started purposely and is often undertaken with an elaborate battle plan. |
| | A) | True |
| | B) | False |
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| 3 | |
Organizational diplomacy refers to strategies used to minimize conflict in a diverse workplace. |
| | A) | True |
| | B) | False |
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| 4 | |
It is a fact that as long as people really enjoy their work, they can work as long and as hard as they want and never experience burnout. |
| | A) | True |
| | B) | False |
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| 5 | |
Verbal threats are the most common form of workplace violence, compromising 41 percent. |
| | A) | True |
| | B) | False |
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| 6 | |
__________ is an overt behavior that results when an individual or group of individuals things a perceived need of the individual or group has been blocked or is about to be blocked. |
| | A) | Stress |
| | B) | Depression |
| | C) | Conflict |
| | D) | Violence |
| | E) | Inequity |
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| 7 | |
Which of the following is FALSE regarding conflict? |
| | A) | Conflict is avoidable. |
| | B) | Conflict is always dysfunctional. |
| | C) | Conflict is the result of personality problems within the organization. |
| | D) | Conflict produces inappropriate reactions by the persons involved. |
| | E) | Conflict creates a polarization within the organization. |
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| 8 | |
Which of the following is NOT a stage of conflict? |
| | A) | Perceived conflict |
| | B) | Felt conflict |
| | C) | Manifest conflict |
| | D) | Conflict exploitation |
| | E) | Conflict aftermath |
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| 9 | |
A feeling of conflict that a decision-maker experiences when trying to make a decision is called: |
| | A) | discord. |
| | B) | dissonance. |
| | C) | helplessness. |
| | D) | anger. |
| | E) | frustration. |
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| 10 | |
A conflict between two or more individuals is called: |
| | A) | interpersonal conflict. |
| | B) | intrapersonal conflict. |
| | C) | structural conflict. |
| | D) | political conflict. |
| | E) | social conflict. |
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| 11 | |
Which of the following is NOT an example of structural conflict? |
| | A) | Communication barriers |
| | B) | Common resource dependence |
| | C) | Role ambiguity |
| | D) | Role dissatisfaction |
| | E) | Aggressive personality |
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| 12 | |
__________ conflict occurs between employees and the organization itself. |
| | A) | Employment |
| | B) | Political |
| | C) | Organizational |
| | D) | Structural |
| | E) | Interpersonal |
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| 13 | |
Which is NOT a general approach that is used in dealing with interpersonal conflict situations? |
| | A) | Blaming |
| | B) | Compromising |
| | C) | Withdrawal |
| | D) | Smoothing over |
| | E) | Confrontation |
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| 14 | |
Which of the following is NOT a rule managers should follow for constructive confrontation? |
| | A) | Before the confrontation begins, review the past actions of the participants. |
| | B) | Encourage the participants to communicate freely. |
| | C) | Don't surprise either party with confrontations. |
| | D) | Pick sides. |
| | E) | Don't attack sensitive areas of either party that have nothing to do with the conflict. |
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| 15 | |
__________ is the mental or physical condition that results from a perceived threat or danger and the pressure to remove it. |
| | A) | Violence |
| | B) | Hostility |
| | C) | Conflict |
| | D) | Anxiety |
| | E) | Stress |
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| 16 | |
Which of the following is NOT an action that organizations take to reduce the amount of job-related stress among employees? |
| | A) | Shortening hours of direct contact with employees. |
| | B) | Granting special leave. |
| | C) | Introducing early retirement programs. |
| | D) | Removing employees from involvement in the decision-making processes. |
| | E) | Installing on-site exercise facilities. |
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| 17 | |
Which of the following is NOT a way to reduce stress levels? |
| | A) | Counter every yes with a no. |
| | B) | Practice giving in. |
| | C) | Schedule 100% of your time. |
| | D) | Be realistic. |
| | E) | Focus on faith, family, finances, friends, and fitness. |
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| 18 | |
A condition that occurs when work is no longer meaningful to a person is called: |
| | A) | workaholism. |
| | B) | burnout. |
| | C) | stress. |
| | D) | depression. |
| | E) | frustration. |
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| 19 | |
A(n) __________ program attempts to help employees with stress, burnout, and other personal problems that include alcohol and drug abuse. |
| | A) | wellness |
| | B) | worker-health |
| | C) | anti-stress |
| | D) | health |
| | E) | employee assistance |
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| 20 | |
A company-implemented program that is designed to prevent illness and enhance employee morale is called a(n): |
| | A) | wellness program. |
| | B) | employee assistance program. |
| | C) | health program. |
| | D) | anti-stress program. |
| | E) | interpersonal program. |
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