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Chapter Quiz
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1
A new raw material is an example of an internal change.
A)True
B)False
2
Fear that skills and expertise will lose value is a frequent reason for resisting change.
A)True
B)False
3
If employees cannot foresee how change will affect them, they will be motivated to make the change work.
A)True
B)False
4
Culture in an organization compares to personality in a person.
A)True
B)False
5
The work-hard/play-hard culture encourages employees to take few risks and to expect rapid feedback.
A)True
B)False
6
__________ changes are budget adjustments, policy changes, and personnel changes.
A)External
B)Technological
C)Internal
D)Environmental
E)Global
7
Which of the following is an example of an environmental change?
A)Automation
B)New laws
C)Processes
D)New policies
E)New ownership
8
The third step in Lewin's three step Model for change is:
A)refreezing.
B)unfreezing.
C)presenting a new alternative.
D)perceiving.
E)resisting.
9
Which of the following is NOT part of John Kotter's eight step method for leading change?
A)Develop a sense of urgency
B)Create a guiding coalition
C)Develop a vision and strategy
D)Generate short-term wins
E)Consolidate gains and reduce change
10
An organization-wide, planned effort managed from the top, with a goal of increasing organizational performance through planned interventions in the organization refers to:
A)organizational conflict.
B)structural development.
C)organizational development.
D)direct feedback.
E)systems thinking.
11
Which of the following is NOT a phase to organizational development?
A)Recognition by management that organizational performance can and should improve
B)Prognosis
C)Change Planning
D)Intervention/education
E)Evaluation
12
With the __________ method, the change agent communicates the information gathered in the diagnostic and change-planning phases to the involved parties.
A)team building
B)sensitivity training
C)change planning
D)mental model
E)direct feedback
13
__________ is a method used in organizational development to make one more aware of oneself and one's impact on others.
A)Sensitivity training
B)Team building
C)Evaluation
D)Direct feedback
E)Direct observation
14
Which of the following is NOT a principle for creating a learning organization identified in Peter Senge's The Fifth Dimension?
A)Systems thinking
B)Personal mastery
C)Mental modes
D)Individualized vision
E)Team learning
15
__________ culture means "the way we do things around here."
A)Structural
B)Process
C)Institutional
D)Corporate
E)Individual
16
Which of the following is NOT a factor that contributes to an organization's culture?
A)History
B)Environment
C)Staffing
D)Exit interviewing
E)Entry socialization
17
The adaptation process by which new employees are introduced and indoctrinated into the organization is called:
A)orientation.
B)entry socialization.
C)adjustment input.
D)Personal mastery.
E)familiarity concept.
18
Which of the following is NOT one of the seven characteristics that researchers have identified to be the essence of an organization's culture?
A)Individual autonomy
B)Structure
C)Risk-tolerance
D)Performance-reward
E)Tax structure
19
The __________ culture is characterized by individuals who regularly take high risks and get quick feedback on whether their decisions are right or wrong.
A)tough-person, macho
B)bet-your company
C)process
D)work-hard/play-hard
E)individualistic
20
What type of culture requires big-stakes decisions, with considerable time passing before results are known?
A)Tough person, macho culture
B)Work-hard/play-hard culture
C)Bet-your company culture
D)Process culture
E)Team culture





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