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| 1 | |
The U.S. Industrial Revolution started around 1860 and marked a shift from a totally agrarian society to an industrialized society. |
| | A) | True |
| | B) | False |
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| 2 | |
Frederick Taylor's efforts marked the beginning of the Systems Approach. |
| | A) | True |
| | B) | False |
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| 3 | |
The Golden Age of Unionism occurred right after World War II. |
| | A) | True |
| | B) | False |
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| 4 | |
The Hawthorne effect is based on the idea that increasing attention paid to employees will positively bias productivity. |
| | A) | True |
| | B) | False |
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| 5 | |
Which of the following individuals was NOT a Captain of Industry? |
| | A) | John D. Rockefeller |
| | B) | Frederick W. Taylor |
| | C) | Andrew Carnegie |
| | D) | James B. Duke |
| | E) | Cornelius Vanderbilt |
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| 6 | |
Which of the following is NOT a characteristic of the U.S. Industrial Revolution? |
| | A) | Production methods were crude |
| | B) | Worker training was almost nonexistent |
| | C) | No methods or standards for measuring work |
| | D) | High employee wages |
| | E) | Psychological or physical aspects of the job were not considered |
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| 7 | |
__________ describes the actions of employees who intentionally restrict output. |
| | A) | Sabotage |
| | B) | Soldiering |
| | C) | Ratcheting |
| | D) | Manipulating |
| | E) | Controlling |
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| 8 | |
An emphasis on specialization and division is part of which approach? |
| | A) | Scientific management approach |
| | B) | Total quality management approach |
| | C) | Systems approach |
| | D) | Process approach |
| | E) | Human relations approach |
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| 9 | |
Which of the following is NOT one of Fayol's 14 principles of management? |
| | A) | Division of work |
| | B) | Authority |
| | C) | Unity of command |
| | D) | Quality control |
| | E) | Remuneration |
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| 10 | |
__________ was the first person to identify planning, organizing, commanding, coordinating, and controlling as the functions of management. |
| | A) | Henry Dennison |
| | B) | Mary Parker Follett |
| | C) | Frederick W. Taylor |
| | D) | Frank Gilbreth |
| | E) | Henri Fayol |
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| 11 | |
During the __________, management became recognized as a discipline. |
| | A) | period of solidification |
| | B) | U.S. industrial revolution |
| | C) | global movement |
| | D) | 1950s |
| | E) | 1970s |
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| 12 | |
The Hawthorne studies are recognized as igniting interest in which approach? |
| | A) | The Process approach |
| | B) | The Human Relations approach |
| | C) | The Scientific Management approach |
| | D) | The Systems approach |
| | E) | The International approach |
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| 13 | |
Which company specializes in a piece-rate method of compensation wherever possible? |
| | A) | Midvale Steel Company |
| | B) | General Electric Company |
| | C) | Ford Motor Company |
| | D) | Carnegie Steel Inc. |
| | E) | Lincoln Electric Company |
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| 14 | |
An incentive plan that gives workers a bonus for tangible savings in labor costs is called the: |
| | A) | McCormick Multiple Management Plan |
| | B) | Scanlon Plan |
| | C) | Bottom-up Management Plan |
| | D) | Hawthorne Plan |
| | E) | Taylor Plan |
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| 15 | |
Which approach to management focuses on the functions of planning, controlling, organizing, staffing, and leading? |
| | A) | The Systems approach |
| | B) | The Human Relations approach. |
| | C) | The Scientific Management approach. |
| | D) | The Process approach. |
| | E) | The Management Theory Jungle approach. |
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| 16 | |
Which of the following is NOT a typical characteristic of Japanese managers? |
| | A) | Encourage more employee participation |
| | B) | Show a deep concern for employee personal well-being |
| | C) | Emphasis on quality of products and services |
| | D) | Emphasis on lifetime employment |
| | E) | Individual responsibility |
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| 17 | |
Which method attempts to integrate American and Japanese management practices? |
| | A) | The Contingency approach |
| | B) | Total quality management |
| | C) | Theory Z |
| | D) | The Systems approach |
| | E) | The Human Relations approach |
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| 18 | |
An emphasis on preventing mistakes, rather than finding and correcting mistakes refers to: |
| | A) | Total Quality Management. |
| | B) | Management by wandering around. |
| | C) | Theory Z. |
| | D) | the Contingency approach. |
| | E) | Scientific management. |
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