(See related pages)
After studying this chapter, you will be able to:
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1. Define communication. |
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2. Describe the interpersonal communication process. |
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3. Describe problems that could arise from conflicting or inappropriate assumptions made in interpersonal communication. |
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4. Define semantics, and explain its role in interpersonal communication. |
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5. Define perception. |
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6. Explain how emotions may affect communication. |
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7. Explain the concept of feedback in communication. |
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8. Explain active listening. |
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9. Describe the grapevine. |
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10. Define and briefly discuss the e-mail process. |
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11. Define the Internet and intranets. |
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12. Discuss two factors that complicate communications in international business activities. |