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| 1 | |
When communicating in the business world, speaking takes up more time than listening. |
| | A) | True |
| | B) | False |
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| 2 | |
In the interpersonal communication process, an initial message is sent from the sender to the receiver. |
| | A) | True |
| | B) | False |
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| 3 | |
The stimulus refers to information received, and it can be conveyed in writing, verbally, or nonverbally. |
| | A) | True |
| | B) | False |
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| 4 | |
Verbal communication is more appropriate for communicating routine information, while written communication is more appropriate for sensitive communications. |
| | A) | True |
| | B) | False |
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| 5 | |
__________ is the act of exchanging information. |
| | A) | Paralanguage |
| | B) | Feedback |
| | C) | Communication |
| | D) | Listening |
| | E) | Speaking |
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| 6 | |
Which of the following is NOT a reason why communication is an important management skill? |
| | A) | Managers must give direction to the people who work for them. |
| | B) | Managers must be able to motivate people. |
| | C) | Managers must be able to convince customers that they should do business with them. |
| | D) | Managers must override the ideas of others. |
| | E) | Managers must be able to persuade other people. |
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| 7 | |
__________ is an interactive process between individuals that involves sending and receiving verbal and nonverbal messages. |
| | A) | Paralanguage |
| | B) | Feedback |
| | C) | Interpersonal communication |
| | D) | Active listening |
| | E) | Grapevine communication |
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| 8 | |
Which of the following is NOT a cause of interpersonal communication failure? |
| | A) | Conflicting assumptions |
| | B) | Too much feedback |
| | C) | Inadequate communication skills |
| | D) | Different interpretations of the meaning of words |
| | E) | Differences in perception |
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| 9 | |
__________ is the science or study of the meanings of words and symbols. |
| | A) | Semantics |
| | B) | Phonetics |
| | C) | Perception |
| | D) | Paralanguage |
| | E) | Enumeration |
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| 10 | |
The mental and sensory processes an individual uses in interpreting information received refer to: |
| | A) | coding. |
| | B) | decoding. |
| | C) | semantics. |
| | D) | perception. |
| | E) | feedback. |
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| 11 | |
To communicate effectively, managers need to answer all of the following questions EXCEPT: |
| | A) | What does the audience already know? |
| | B) | What does the audience want to know? |
| | C) | What is its capacity for absorbing information? |
| | D) | Is the audience friendly or hostile? |
| | E) | Are members of the audience personally acquainted with the speaker? |
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| 12 | |
__________ is absorbing what another person is saying and responding to the person's concerns. |
| | A) | Feedback |
| | B) | Perception |
| | C) | Active listening |
| | D) | Passive listening |
| | E) | Paralanguage |
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| 13 | |
Feedback is the flow of information: |
| | A) | from the sender to the receiver. |
| | B) | from the receiver to the sender. |
| | C) | between two message senders. |
| | D) | between two message receivers. |
| | E) | that occurs nonverbally between two individuals. |
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| 14 | |
Pitch, tempo, loudness, and hesitations in verbal communications are examples of: |
| | A) | body language. |
| | B) | paralanguage. |
| | C) | semantics. |
| | D) | feedback. |
| | E) | perception. |
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| 15 | |
Principles of Good Writing include writing as simply and clearly as possible, making sure that tone and content are appropriate for the audience, and: |
| | A) | proofreading the document. |
| | B) | including technical terms to appear more smart. |
| | C) | keeping sentences long. |
| | D) | using unrestrained, emotional language. |
| | E) | using jargon and slang. |
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| 16 | |
Which of the following is NOT a rule of thumb for improving oral communication skills? |
| | A) | Address listeners by name whenever possible. |
| | B) | Avoid interrupting others. |
| | C) | Always be courteous. |
| | D) | Avoid empty sounds or words such as "uh". |
| | E) | Speak in a monotone. |
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| 17 | |
Informal channels of communication within an organization are referred to as: |
| | A) | intranets. |
| | B) | focus groups. |
| | C) | semantics. |
| | D) | grapevines. |
| | E) | cliques. |
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| 18 | |
A private, corporate computer network that provides multimedia applications within organizations is referred to as a(n): |
| | A) | internet. |
| | B) | firewall. |
| | C) | intranet. |
| | D) | grapevine. |
| | E) | extranet. |
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| 19 | |
In order to communicate in international business activities, a manager should learn the culture of the people with whom he or she communicates, and: |
| | A) | use jargon and slang whenever possible. |
| | B) | substitute written communication for verbal whenever possible. |
| | C) | speak in a monotone. |
| | D) | write and speak clearly and simply. |
| | E) | force others to adopt his or her own culture. |
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