PART 2. THE ENVIRONMENT OF MANAGEMENT

3. The Manager's Changing Work Environment & Ethical Responsibilities
4. Global Management: Managing Across Borders

PART 3. PLANNING

5. Planning: The Foundation of Successful Management
6. Strategic Management: How Star Managers Realize a Grand Design
7. Individual & Group Decision Making: How Managers Make Things Happen

PART 4. ORGANIZING

8. Organizational Culture, Structure, & Design: Building Blocks of the Organization
9. Human Resource Management: Getting the Right People for Managerial Success
10. Organizational Change & Innovation: Lifelong Challenges for the Exceptional Manager

PART 5. LEADING

11. Managing Individual Differences & Behavior
12. Motivating Employees: Achieving Superior Performance in the Workplace
13. Groups & Teams: From Conflict to Cooperation
14. Power, Influence, & Leadership: From Becoming a Manager to Becoming a Leader
15. Interpersonal & Organizational Communication

PART 6. CONTROL

16. Control: Techniques for Enhancing Organizational Effectiveness