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Self Quiz
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1
Concurrent control is a central part of TQM programs.
A)True
B)False
2
ROI is frequently used in organizations as a type of profit ratio.
A)True
B)False
3
Profit can be increased by either increasing sales revenues or lowering expenses or by both of these activities.
A)True
B)False
4
Direct supervision is a powerful form of behavior control.
A)True
B)False
5
With top-down change, an attempt is typically made to bring about change in the organization's activities quickly.
A)True
B)False
6
A system that sets goals and ways to monitor the achievement of these goals by the organization is called a(n):
A)liquidity system.
B)bureaucratic system.
C)control system.
D)profit system.
7
When a defective batch of outputs signals that a machine is out of alignment, what type of control does this represent?
A)Bureaucratic
B)Concurrent
C)Feedback
D)Feedforward
8
Goals that are specific and difficult to achieve are called:
A)feedforward goals.
B)feedback goals.
C)current goals.
D)stretch goals.
9
A formal system by which managers and subordinates agree on the subordinate's goals and meet regularly to determine the progress made toward their achievement is called:
A)MBO.
B)SOPs.
C)PERT.
D)a leverage system.
10
Organizations that have ________ cultures are much ________ to change.
A)entrepreneurial; harder
B)rigid; easier
C)entrepreneurial; easier
D)none of these





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