(See related pages)
After studying this chapter, you should be able to:
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Differentiate between programmed and nonprogrammed decisions, and explain why nonprogrammed decision making is a complex, uncertain process. |
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Describe the six steps that managers should take to make the best decisions, and explain how cognitive biases can lead managers to make poor decisions. |
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Identify the advantages and disadvantages of group decision making, and describe techniques that can improve it. |
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Explain the role that organizational learning and creativity play in helping managers to improve their decisions. |
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Describe how managers can encourage and promote entrepreneurship to create a learning organization, and differentiate between entrepreneurs and intrapreneurs. |