Go to GM's Web site by typing the following address:

http://www.gm.com/company/gmability/sustainability/reports/05/600_environment/8_eighty/682.html

This address leads to a page that discusses TQM at GM's Livonia engine plant. (If the link has changed, search for the 2004 press release containing the keyword "Livonia.")

Read the press release; then go back to the principles of TQM discussed in this chapter. How has GM used TQM to attain superior quality and efficiency at its Livonia plant?