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Self Quiz
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1
Functional managers are responsible for managing the organization's operating system.
A)True
B)False
2
Profit organizations have customers, but non-profit organizations do not have customers.
A)True
B)False
3
The implementation of TQM requires the cooperation of all of the managers in an organization.
A)True
B)False
4
JIT makes good sense for many manufacturing organizations, but it does not apply to service organizations.
A)True
B)False
5
The first company to bring a new product to market can develop a "first-mover" advantage over competitors.
A)True
B)False
6
The idea that a company is a collection of functional activities that transform inputs into outputs of goods and services that customers value is called:
A)value chain.
B)product layout.
C)quality gap.
D)quality circles.
7
According to the price-attribute relationship, the ________ the price a customer is willing to pay for a product, the ________ desired attributes the customer will receive.
A)lower; more
B)higher; more
C)higher; less
D)none of these
8
Which of the steps of TQM is involved when L.L. Bean measures the percentage of mail orders that are correctly filled and shipped within 48 hours of the order?
A)Focusing on the customer
B)Measuring quality
C)Identifying incentives
D)Introducing JIT inventory systems
9
The ________ the inputs needed to produce a given level of output, the ________ the efficiency of the operating system.
A)fewer; higher
B)fewer; lower
C)higher; higher
D)none of these
10
A technique that forces managers to make choices among competing ideas for new products that tries to ensure that resources are not spread "too thin" is called:
A)quality circles.
B)JIT.
C)stage-gate development funnel.
D)process reengineering.





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