PART 1 MANAGEMENT AND MANAGERS

Chapter 1 The Management Process Today
Appendix A History of Management Thought
Chapter 2 Values, Attitudes, Emotions, and Culture: The Manager as a Person

PART 2 THE ENVIRONMENT OF MANAGEMENT

Chapter 3 Managing Ethics and Diversity
Chapter 4 Managing in a Global Environment

PART 3 PLANNING, DECISION MAKING, AND COMPETITIVE ADVANTAGE

Chapter 5 Decision Making, Learning, Creativity, and Entrepreneurship
Chapter 6 Planning, Strategy, and Competitive Advantage

PART 4 ORGANIZING AND CHANGE

Chapter 7 Designing Organizational Structure
Chapter 8 Control, Change, and Entrepreneurship

PART 5 LEADING INDIVIDUALS AND GROUPS

Chapter 9 Motivation
Chapter 10 Leaders and Leadership
Chapter 11 Effective Team Management
Chapter 12 Building and Managing Human Resources

PART 6 CONTROLLING ESSENTIAL ACTIVITIES AND PROCESSES

Chapter 13 Communication and Information Technology Management
Chapter 14 Operations Management: Managing Vital Operations and Processes
Appendix B Career Development