Part One: Management

Chapter 1, Managers and Managing

Chapter 2, The Evolution of Management Thought

Chapter 3, Values, Attitudes, Emotions, and Culture: The Manager as a Person

Part Two: The Environment of Management

Chapter 4, Ethics and Social Responsibility

Chapter 5, Managing Diverse Employees in a Multi-Cultural Environment

Chapter 6, Managing in the Global Environment

Part Three: Decision-Making, Planning, and Strategy

Chapter 7, Decision Making, Learning, Creativity, and Entrepreneurship

Chapter 8, The Manager as a Planner and Strategist

Chapter 9, Value Chain Management: Functional Strategies for Competitive Advantage

Part Four: Managing Organizational Architecture

Chapter 10, Managing Organizational Structure and Culture

Chapter 11, Organizational Control and Change

Chapter 12, Human Resource Management

Part Five: Managing Individuals and Groups

Chapter 13, Motivation and Performance

Chapter 14, Leadership

Chapter 15, Effective Groups and Teams

Chapter 16, Promoting Effective Communication

Part Six: Controlling Critical Organizational Processes

Chapter 17, Managing Conflict, Politics, and Negotiation

Chapter 18, Using Advanced Information Technology to Increase Performance