LO.1 | Define the term conflict, and put the three metaphors of conflict into proper perspective for the workplace. |
LO.2 | Distinguish between functional and dysfunctional conflict, and discuss why people avoid conflict. |
LO.3 | List six antecedents of conflict, and identify the desired outcomes of conflict. |
LO.4 | Define personality conflicts, and explain how managers should handle them. |
LO.5 | Discuss the role of in-group thinking in intergroup conflict, and explain what management can do about intergroup conflict. |
LO.6 | Discuss what can be done about cross-cultural conflict. |
LO.7 | Explain how managers can stimulate functional conflict, and identify the five conflict-handling styles. |
LO.8 | Explain the nature and practical significance of conflict triangles and alternative dispute resolution for third-party conflict intervention. |
LO.9 | Explain the difference between distributive and integrative negotiation, and discuss the concept of added-value negotiation. |