Read each question carefully and then select the best answer.

1			The textbook recommends that listeners follow all of these rules EXCEPT:
			A)	Don't speak on a cell phone during a speech.
			B)	When a speech starts, turn off any equipment capable of beeping or ringing.
			C)	Don't play computer games during a speech.
			D)	Never use a laptop to take notes.
2			Ten minutes after the average person listens to a 10-minute oral presentation, he or she has heard, understood, properly evaluated, and retained about ________ of what was said.
			A)	25%
			B)	50%
			C)	75%
			D)	95%
3			A student looks at the speaker throughout a presentation but is really daydreaming instead of paying attention. Which term does the textbook use to describe this behavior?
			A)	deceptive listening.
			B)	hypocritical listening.
			C)	daydream listening.
			D)	fake listening.
4			According to Dr. Ralph G. Nichols, intensive listening is characterized by all of the following responses EXCEPT:
			A)	increase in the level of blood sugar.
			B)	faster heart action.
			C)	quicker circulation of the blood.
			D)	small rise in body temperature.
5			The American philosopher Henry David Thoreau said, "We hear and apprehend only what we already half know." This quotation confirms which one of the following pieces of advice from the textbook?
			A)	Be willing to expend physical and mental energy in the arduous task of listening.
			B)	Listen with your mind as well as your ears.
			C)	Before a difficult lecture, prepare yourself intellectually by doing research and background reading.
			D)	Prepare yourself physically by getting plenty of sleep and exercise.
6			Which one of the following pairs of numbers fits this statement from the text: "As a listener, you can process speech at about _____ words per minute, while most speakers talk at ______ words a minute."
			A)	300 . . . 105-120
			B)	400 . . . 115-130
			C)	500 . . . 125-150
			D)	600 . . . 155-170
7			All of the following are ways for a listener to enhance concentration EXCEPT:
			A)	Take notes.
			B)	Argue mentally.
			C)	Resist distractions.
			D)	Listen analytically.
8			When you take notes in a speech, you should try to get
			A)	a summary of both main ideas and support materials.
			B)	a word-for-word transcript of both main ideas and support materials.
			C)	a word-for-word transcript of main ideas and a summary of support materials.
			D)	a summary of main ideas and a word-for-word transcript of support materials.
9			Which one of the following is an inappropriate reason for rejecting a sales representative's pitch?
			A)	a conclusion you disagree with
			B)	a product you dislike
			C)	an argument that you find unethical
			D)	a shaky, unconfident delivery
10			According to the text, a powerful emotional reaction during a speech can cause a listener to
			A)	pay extra-special attention to the speaker's ideas.
			B)	stop listening intelligently to the rest of the speech.
			C)	experience physical problems such as a headache.
			D)	talk to other listeners.
11			Which one of the following behaviors by listeners is the MOST damaging to the morale and confidence of inexperienced speakers?
			A)	Two listeners grin at each other.
			B)	Two listeners whisper to each other.
			C)	A listener yawns.
			D)	A listener reads a magazine.
12			In what country do listeners sometimes close their eyes during a presentation to concentrate on the speaker's words and pay their respect?
			A)	Nigeria
			B)	India
			C)	Japan
			D)	Brazil
13			The textbook suggests that when listeners express appreciation to a speaker, the MOST important aspect to praise is
			A)	the speaker's attire.
			B)	the brevity of the speech.
			C)	the speaker's oratorical abilities.
			D)	the content of the speech.
14			"Know how to listen," the Greek writer Plutarch said 20 centuries ago, "and you can profit even from those who talk _____."
			A)	maliciously
			B)	ungrammatically
			C)	badly
			D)	weakly
15			For evaluating speeches, all of the following techniques were recommended by the text EXCEPT:
			A)	Establish criteria.
			B)	Concentrate on one criterion at a time.
			C)	In most cases, ignore nervousness.
			D)	Give negative comments first.
16			Hearing is the act of interpreting and evaluating what is being said.
			A)	true
			B)	false
17			Fake listening fools almost all speakers into thinking that the listener is truly paying attention.
			A)	true
			B)	false
18			Listening to a lecture requires more physical energy than listening to a comedian.
			A)	true
			B)	false
19			Taking notes during a conversation at work signifies to others that you have a poor memory.
			A)	true
			B)	false
20			Giving every speaker a fair chance means overlooking poor delivery.
			A)	true
			B)	false
21			A speaker is aware of small behaviors in an audience, such as a yawn or a smile.
			A)	true
			B)	false
22			In all countries of the world, listeners exhibit the same ways of showing respect for a speaker.
			A)	true
			B)	false
23			The Golden Rule of Listening states, "Listen unto others as you would have others listen unto you."
			A)	true
			B)	false
24			You should give a speaker positive feedback, such as eye contact and a smile, throughout a speech -- even if he or she says something that offends you.
			A)	true
			B)	false
25			By encouraging a speaker, listeners are usually rewarded by receiving a better speech than if they were listless.
			A)	true
			B)	false
26			Listeners should try to find value in all speeches -- even poor ones.
			A)	true
			B)	false
27			An evaluation of a speech is valuable to both speaker and evaluator.
			A)	true
			B)	false
28			In all evaluations of speeches, evaluators should ignore nervousness.
			A)	true
			B)	false
29			When evaluating a speaker, couple negative comments with positive alternatives.
			A)	true
			B)	false
30			When you are on the receiving end of an evaluation, you should argue against any criticisms you disagree with.
			A)	true
			B)	false