HelpFeedback
Customer Service
Information Center
Table of Contents
About the Authors
Book Preface
Sample Chapter
Feature Summary
Supplements
Sample Video
Newsletter


First Time Users
Student Edition
Instructor Edition
Customer Service Skills for Success , 4/e

Robert W. Lucas, Webster University, Orlando, Florida

ISBN: 0073545449
Copyright year: 2009

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.


Large Cover

To obtain an instructor login for this Online Learning Center, ask your local sales representative. If you're an instructor thinking about adopting this textbook, request a free copy for review.