Robert W. Lucas,
Webster University, Orlando, Florida
ISBN: 0073545449 Copyright year: 2009
About the Authors
ROBERT (BOB) W. LUCAS
Bob Lucas holds dual roles as president of Creative Presentation Resources—a creative
training and products company—and founding managing partner for Global Performance
Strategies, LLC—an organization specializing in performance-based training, consulting
services, and life-planning seminars.
Bob has extensive experience in human resources development, management, and
customer service over the past three decades in a variety of organizational environments.
This background gives him a real-world perspective on the application of theory he has
studied and used for several decades. He is certified in a variety of programs from various
national and international training organizations.
Bob focuses on assisting organizations and individuals in developing innovative
and practical strategies for improved workplace performance. His areas of expertise
include presentation skills, training and management program development, train-the trainer,
interpersonal communication, adult learning, customer service, and employee
and organizational development.
Currently, Bob serves on the board of directors for the Central Florida Safety Council.
Additionally, he is a former president of the Central Florida Chapter of the American Society
for Training and Development, and served on the board for the Metropolitan DC and
Suncoast chapters of that organization.
In addition to giving regular presentations to various local and national groups and
organizations, Bob serves as an adjunct faculty members for Webster University. In that
position, he teaches organizational and interpersonal communication, diversity, and Introduction to Training and Development.
Listed in the Who’s Who in the World, Who’s Who in America, and Who’s Who in the
South and Southeast for a number of years, Bob is also an avid writer. Published works
include The Creative Training Idea Book; Inspired Tips and Techniques for Engaging
and Effective Learning; The BIG Book of Flip Charts; How to Be a Great Call Center
Representative; Customer Service Skills and Concepts for Success; Job Strategies
for New Employees; Communicating One-to-One; Making the Most of Interpersonal
Relationships; Coaching Skills: A Guide for Supervisors; Effective Interpersonal Skills;
Training Skills for Supervisors; and Customer Service: Skills and Concepts for
Business. Additionally, he has been a contributing author for the Annual: Developing
Human Resources series by Pfeiffer & Company since 1992 and to the HRHandbook by
HRD Press.
Bob has earned a Bachelor of Science degree in Law Enforcement from the University
of Maryland and a Master of Arts degree with a focus in Human Resources Development
from George Mason University in Fairfax, Virginia. He also completed a Master of Arts
program in Management and Leadership at Webster University.
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