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Online Quiz
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1
Simply stated, the manner in which you and other employees treat your customers and each other as you deliver your company's product(s) or other deliverables is known as:
A)outsourcing.
B)education and training.
C)service.
D)the competition.
2
When one applies for a job, those who take care in recruiting, selecting, and training of qualified people may be called:
A)human resources.
B)the employment group.
C)applicants.
D)customers.
3
The event that worried all computer systems people on December 31, 1999, was aptly called the
A)SBA.
B)B2B.
C)Y2K.
D)Asian Beatle.
4
A type of business that is independently owned and operated and is not dominant in its field of operation is a:
A)small business.
B)large corporation.
C)entrepreneur.
D)middle-management operation.
5
Employees of other departments or branches, coworkers, and other people who work within the same organization are:
A)external customers.
B)internal customers.
C)online customers.
D)current customers.
6
One of the major benefits to AAA members is the roadside assistance program or stranded motorists.
A)True
B)False
7
According to the U.S. Bureau of Labor Statistics, the long-term shift from goods-producing to service-producing employment is expected to decline.
A)True
B)False
8
Deregulation is the removal of government restrictions on an industry.
A)True
B)False
9
The mail order catalog concept was introduced in the late 1800s by companies such as Sears Roebuck and Montgomery Ward.
A)True
B)False
10
A business that uses knowledge as a basis for competitive advantage is known as a learning organization.
A)True
B)False







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