 |  Communication for Business ACCESS Education Services Division TAFE NSW
Communication for Business is a new text specifically written to develop communication skills for Business students focusing on the challenges of the business environment. By using a variety of case studies, illustrations, graphics and authentic workplace activities in an Australian context, the text enables learners to:
- Understand fundamental communication concepts
- Relate communication concepts to a business environment and current workplace practices
- Develop communication-related competencies from the Business Services, Accounting and Finance Training Packages.
Covering seven main areas- Working effectively in a business environment
- Communicating in the business workplace
- Providing advice to clients
- Achieving organisational goals both individually and in a team
- Relating to clients on a business level
- Providing one-on-one instructions
- Coordinating and maintaining work teams.
The book will cover core communications competency units including:
- BSBCMN203A Communicate in the workplace
- BSBCMN204A Work effectively with others
- BSBCMN208A Deliver a service to customers
- BSBCMN209A Provide information to clients
- BSBCMN303A Contribute to effective workplace relationships
- BSBCMN309A Recommend products and services
- BSBCMN310A Develop teams and individuals
- BSBCMN403A Establish business networks
- BSBCMN404A Develop teams and individuals
- BSBCMN410A Coordinate implementation of customer service strategies
- BSBFLM404A Lead work teams.....and more
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2002 McGraw-Hill Higher Education