John Kerin,
Southern Methodist University John McDonnell,
Queensland University of Technolog de Meyrick Julian,
Macquarie University Michel Rod,
Victoria University of Wellington Tony Garrett,
Korea University Robert Rugimbana,
Griffith University Steven W. Hartley,
University of Denver William Rudelius,
University of Minnesota
ISBN: 0074716182 Copyright year: 2008
Table of Contents
Part 1 - Initiating the Marketing Process
Chapter 1
Developing Customer Relationships and Value through Marketing
Chapter 2
Linking Corporate And Marketing Strategies
Appendix A
Creating an Effective Marketing Plan
Chapter 3
Scanning the Marketing Environment
Chapter 4
Ethics and Social Responsibility in Marketing
Part 2 - Understanding Buyers and Markets
Chapter 5
Buyer Behaviour
Chapter 8
Reaching Global Markets
Part 3 - Targeting Marketing Opportunities and Markets
Chapter 14
Turning Marketing Information into Action
Chapter 16
Identifying Market Segments and Targets
Part 4 - Satisfying Marketing Opportunities
Chapter 14
Developing New Products and Services
Chapter 14
Managing Products, Services and Brands
Chapter 14
Pricing Products and Services
Chapter 14
Managing Marketing Channels and Supply Chains
Chapter 14
Retailing, Wholesaling and Interactive Marketing
Chapter 14
Integrated Marketing Communications
Chapter 16
Advertising, Sales Promotion, Public Relations and Personal Selling