Feature Summary

NEW European Case Studies
Brand new case material at the opening of each chapter featuring organisations from the UK, Belgium, Finland, France and Germany. These new cases have been chosen to highlight the topics for discussion in each chapter, for instance examining the "can-do" mentality that makes Nokia successful, and comparing contestants in the Big Brother TV phenomenon to colleagues in an office environment. The cases and questions illuminate the theory in the text with examples that are interesting and relevant to students, helping them to better apply the concepts explored in the chapter.

NEW Increased coverage of conflict, power and politics
In this edition, a chapter has been developed to focus on Influence, Power and Politics, demonstrating the internal dynamics that influence organisational culture and practise. A full chapter is now devoted to Managing Conflict and Negotiation, providing students with theories of conflict and strategies to manage disagreement and friction in the workplace.

NEW International OB examples
In addition to new case material, the International OB vignettes have been fully revised, providing new and up-to-date examples from around the world. For instance, they feature the unique social culture of The City of London, communication between the Netherlands and the US within Shell, and Zeneca's bid to help its UK employees to beat stress in the workplace. These examples, as well as adding interest to the topics explored, are also designed to reflect the increasing globalisation of international business, and to draw particular attention to importance of recognising differences in business practices and values across cultures.

Interactive pedagogical approach
This text's unique approach aims to help students to routinely test and apply the theories of OB, and to aid them to evaluate and analyse OB models and concepts. Key terms and definitions in the margin help them to revise core concepts in each chapter. Integrated throughout the book are OB Exercises, designed for students to develop their own skills and awareness as they progress. This helps them to place the theory in context and, for students who are unfamiliar with working environments, to better understand the dynamics of the workplace. At the end of each chapter are Personal Awareness and Growth Exercises, which students can use to examine their own profiles, for instance testing their esteem or emotional intelligence. Group Exercises are also provided for lecturers to use in class discussions to debate the issues in the chapter. These activities combine to create an integrated learning approach, reinforcing the ideas in the text and encouraging students to learn independently.

Leading international theory and references
The discipline of OB is now a "fusion kitchen" of influences from Europe, US and around the globe. The international approach of the book enables the text to cover the most recent theories of leadership, motivation, communication, decision-making, and conflict management, including a strong focus of managing cultural diversity and managing across cultures. However, the text aims to contextualise theory for European students, for instance, examining leading US theories of behaviour modification, and explaining how these are perceived and interpreted in Europe. The book also provides students with thorough references and URLs in order that they can research each topic independently.