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1 | |
According to McGregor’s Theory Y, the typical employee can learn to accept and seek responsibility. |
| | A) | True |
| | B) | False |
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2 | |
According to W. Edwards Deming, when things go wrong, there is roughly a 70 percent chance the system (e.g. management, machinery, or rules) is at fault and about a 30 percent chance the individual employee is at fault. |
| | A) | True |
| | B) | False |
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3 | |
___________ is the process of working with and through others to achieve organizational objectives in an efficient and ethical manner. |
| | A) | Total quality management |
| | B) | Management |
| | C) | The human relation movement |
| | D) | Organizational behaviour |
| | E) | The contingency approach |
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4 | |
Research by Henry Mintzberg and others have found that a typical manager’s day |
| | A) | is a fragmented collection of brief episodes. |
| | B) | has few interruptions. |
| | C) | has large blocks of time for planning. |
| | D) | is conducive to reflective thinking. |
| | E) | is mainly spent planning and allocating resources. |
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5 | |
Clark Wilson’s research indicated 11 skills exhibited by effective managers. Which of the following is one of those managerial skills? |
| | A) | Provides feedback on yearly intervals. |
| | B) | Makes unilateral decisions. |
| | C) | Provides intense pressure for goal accomplishment. |
| | D) | Empowers and delegates key duties to others while maintaining goal clarity and commitment. |
| | E) | Uses punishment and coercion to achieve performance. |
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6 | |
Under the new employment contract, |
| | A) | promotions will be more frequent. |
| | B) | organizations will have more hierarchical layers. |
| | C) | employees will have to make their own opportunities. |
| | D) | employees with an entitlement mentality will flourish. |
| | E) | employees will have fewer growth opportunities and challenges. |
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7 | |
Which of the following is characteristic of a 21st century manager? |
| | A) | Compensation based on time, effort, and rank. |
| | B) | Viewing people as a primary resource. |
| | C) | A monocultural, monolingual orientation. |
| | D) | Ethical considerations are made as an afterthought. |
| | E) | Hoarding power and key information. |
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8 | |
As early as the 1920s, _________ advised managers to motivate job performance instead of merely demanding it. In other words, (s)he advocated a “pull” rather than a “push” strategy. |
| | A) | Douglas McGregor |
| | B) | Elton Mayo |
| | C) | W. Edwards Deming |
| | D) | Henry Mintzberg |
| | E) | Mary Parker Follett |
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9 | |
In the 1933 classic, The Human Problems of an Industrial Civilization, ____________ advised managers to attend to employees' emotional needs. |
| | A) | Douglas McGregor |
| | B) | Elton Mayo |
| | C) | W. Edwards Deming |
| | D) | Henry Mintzberg |
| | E) | Mary Parker Follett |
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10 | |
Which of the following is an assumption of McGregor’s Theory X? |
| | A) | The typical person dislikes work and will avoid it if possible. |
| | B) | The typical person views work as a natural activity, like play or rest. |
| | C) | The typical person can learn to accept and seek responsibility. |
| | D) | The typical person is capable of self-direction and self-control. |
| | E) | The typical person has imagination, ingenuity, and creativity. |
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11 | |
___________ is based on pessimistic and negative assumptions about human nature. |
| | A) | Theory Q |
| | B) | Theory W |
| | C) | Theory X |
| | D) | Theory Y |
| | E) | Theory Z |
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12 | |
_______________ is based on a positive set of assumptions about human nature. |
| | A) | Theory Q |
| | B) | Theory W |
| | C) | Theory X |
| | D) | Theory Y |
| | E) | Theory Z |
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13 | |
According to the principles of total quality management (TQM), improvement is ____________ driven. |
| | A) | stakeholder |
| | B) | management |
| | C) | leader |
| | D) | employee |
| | E) | customer |
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14 | |
“Continuous, customer-centred, employee-driven improvement” is a way of summing up |
| | A) | total quality management. |
| | B) | the contingency approach. |
| | C) | the human relations movement. |
| | D) | organizational behaviour. |
| | E) | the Hawthorne legacy. |
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15 | |
According to W. Edwards Deming, when things go wrong, there is roughly an ________ percent chance the system of (e.g. management, machinery, or rules) is at fault and about a ______ percent chance the individual employee is at fault. |
| | A) | 55; 45 |
| | B) | 65; 35 |
| | C) | 75; 25 |
| | D) | 85; 15 |
| | E) | 95; 05 |
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2002 A McGraw-Hill Online Learning Centre