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1 | |
According to the perceptual model of communication, encoding consists of translating mental thoughts into code or language that can be understood by others. |
| | A) | True |
| | B) | False |
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2 | |
Noise in the communication process is anything that interferes with the transmission and understanding of a message. |
| | A) | True |
| | B) | False |
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3 | |
Personal written communication has greater information richness than a telephone conversation. |
| | A) | True |
| | B) | False |
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4 | |
Researchers found that leaning backward is a nonverbal cue that communicated immediacy. |
| | A) | True |
| | B) | False |
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5 | |
The communication pattern most frequently found in the grapevine is the cluster pattern. |
| | A) | True |
| | B) | False |
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6 | |
The output of encoding is |
| | A) | created meaning. |
| | B) | a message. |
| | C) | intended meaning. |
| | D) | noise. |
| | E) | a medium. |
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7 | |
The ________ medium has these information richness characteristics: very slow feedback, a limited visual channel, predominantly impersonal types of communication, and a natural language. |
| | A) | face-to-face |
| | B) | telephone |
| | C) | formal numeric |
| | D) | personal written |
| | E) | formal written |
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8 | |
A(n) ________ communication style is expressive, self-enhancing, and based on treating oneself and others with dignity and respect. |
| | A) | nonassertive |
| | B) | assertive |
| | C) | reasons |
| | D) | aggressive |
| | E) | results |
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9 | |
Which of the following statements about nonverbal communication is true? |
| | A) | Learning backward communicates defensiveness. |
| | B) | A smile conveys the same meaning in any culture. |
| | C) | Men do more touching during conversations than women. |
| | D) | Folding one's arms is a way of communicating immediacy. |
| | E) | People tend to avoid eye contact when discussing bad news. |
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10 | |
Which of the following factors has a negative impact on listening comprehension? |
| | A) | Being ego-involved with the speaker. |
| | B) | Being female. |
| | C) | The message contains views similar to those of the listener's. |
| | D) | The message disconfirms expectations of the listener. |
| | E) | The speaker is not visible to the audience. |
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11 | |
________-style listeners don't like to beat around the bush. They want to hear the bottom line first, then ask questions. At times, they may sound blunt or even rude. |
| | A) | Process |
| | B) | Assertive |
| | C) | Aggressive |
| | D) | Results |
| | E) | Reasons |
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12 | |
Which of the following is a benefit of using E-mail in the workplace? E-mail |
| | A) | increases the cost of distributing information to large numbers of employees. |
| | B) | increases the amount of time necessary to disseminate information. |
| | C) | fosters flexibility, especially with the use of portable computers. |
| | D) | hampers effective teamwork. |
| | E) | increases the cost associated with print duplication, because workers tend to make hard copies of numerous messages. |
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13 | |
________ involves using state-of-the-art computer software and hardware to help people work better together. |
| | A) | Virtual computing |
| | B) | Telecommuting |
| | C) | Collaborative computing |
| | D) | E-mail |
| | E) | Video conferencing |
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14 | |
Stereotypes, prejudices, and poor listening skills are examples of a(n) ________ barrier. |
| | A) | process |
| | B) | personal |
| | C) | physical |
| | D) | semantic |
| | E) | grammatical |
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15 | |
Work and office noise are examples of a(n) ________ barrier. |
| | A) | process |
| | B) | personal |
| | C) | physical |
| | D) | semantic |
| | E) | grammatical |
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2002 A McGraw-Hill Online Learning Centre