 |
1 | |
Personality conflict occurs when the values held by an individual are in disagreement. |
| | A) | True |
| | B) | False |
|
|
2 | |
Terminal values are alternative behaviours or means by which we achieve desired ends. |
| | A) | True |
| | B) | False |
|
|
3 | |
The dialectic method involves assigning one person the role of critic. |
| | A) | True |
| | B) | False |
|
|
4 | |
The integrating style of handling conflict involves cooperatively identifying the problem, generating and weighing alternative solutions, and selecting a solution. |
| | A) | True |
| | B) | False |
|
|
5 | |
A conflict triangle occurs when two people are having a problem and instead of addressing the problem directly with each other, one of them gets a third person involved. |
| | A) | True |
| | B) | False |
|
|
6 | |
Functional conflict |
| | A) | is decreased by the devil's advocacy technique. |
| | B) | is decreased by the dialectic method. |
| | C) | serves the interests of the organization. |
| | D) | is a method of alternative dispute resolution. |
| | E) | threatens the organization's interests. |
|
|
7 | |
When a situation is characterised by ________, managers should anticipate conflict. |
| | A) | ample resources |
| | B) | clear job boundaries |
| | C) | independent tasks |
| | D) | organizational simplicity |
| | E) | collective decision making |
|
|
8 | |
Happiness, pleasure, and wisdom are examples of ________ values. |
| | A) | Functional |
| | B) | Programmed |
| | C) | Interpersonal |
| | D) | Instrumental |
| | E) | Terminal |
|
|
9 | |
Being a good listener, cooperative, and sensitive to the needs of others are ways to |
| | A) | form political coalitions. |
| | B) | clarify one's own values. |
| | C) | build cross-cultural relationships. |
| | D) | stimulate dysfunctional conflict. |
| | E) | stimulate functional conflict. |
|
|
10 | |
________ conflict encourages different opinions regardless of the personal feelings of those involved. |
| | A) | Dysfunctional |
| | B) | Programmed |
| | C) | Individual-organizational value |
| | D) | Intrapersonal value |
| | E) | Interpersonal value |
|
|
11 | |
In the ________ style of handling conflict, a high concern for one's self and a low concern for others fosters "I win-you lose" tactics. The other party's needs are largely ignored. |
| | A) | integrating |
| | B) | obliging |
| | C) | dominating |
| | D) | avoiding |
| | E) | compromising |
|
|
12 | |
________ is a give-and-take decision-making process involving interdependent parties with different prefences. |
| | A) | Groupthink |
| | B) | Devil's advocacy |
| | C) | The stepladder technique |
| | D) | The Dialectic method |
| | E) | Negotiation |
|
|
13 | |
________ usually involves a single issue, a "fixed pie" in which one person gains at the expense of the other. In other words, it involves traditional win-lose thinking. |
| | A) | Integrative negotiation |
| | B) | Distributive negotiation |
| | C) | Dysfunctional conflict |
| | D) | The dialectic method |
| | E) | Individual-organizational value conflict |
|
|
14 | |
Which of the following statements about negotiation is true? |
| | A) | Negotiators who think in terms of a "fixed pie" produce the best negotiation outcomes. |
| | B) | No significant differences were found between men and women regarding the degree of cooperation or competition in negotiating situations. |
| | C) | Personality characteristics can affect negotiating success. |
| | D) | Mood (good or bad) has no effect on the negotiation outcome. |
| | E) | Negotiations produce more productive joint outcomes across cultures than within cultures. |
|
|
15 | |
In the ________ style of handling conflict, the person neglects his or her own concern to satisfy the concern of the other party. This style involves playing down differences while emphasizing commonalities. |
| | A) | integrating |
| | B) | obliging |
| | C) | dominating |
| | D) | avoiding |
| | E) | compromising |
|
2002 A McGraw-Hill Online Learning Centre