Multiple Response Quiz


1	Increasingly, organisations are tending to develop what are known as cross-functional teams. The purpose of such teams is to
		A)	improve the co-ordination of activities among the firm's specialist sub-units
		B)	increase the firm's capacity for creativity
		C)	ensure that everyone in the organisation feels involved


2	What benefits can be attributed to self-managed teams?
		A)	greater commitment
		B)	improved quality
		C)	improved efficiency
		D)	greater job satisfaction greater flexibility
		E)	lower labour turnover and absenteeism
		F)	lower management costs
		G)	reduced trade union representation


3	Self-managed teams usually have an internal and an external leader. The internal leader is normally elected by the members. What is the problem with members electing their own leader? Is it the elected person
		A)	may not be the person who has the ability to lead the group forward
		B)	may be the person who is going to cause the least disruption
		C)	may not be able to work with or through the external leader.


4	What are the ongoing roles of the external leader in self-managed teams?
		A)	setting the direction and articulating the vision
		B)	communicating clear behavioural expectations
		C)	keeping the team together
		D)	scheduling work
		E)	championing the group and helping resource it


5	When are control strategies particularly beneficial in resolving conflict?
		A)	when quick decisive action is needed
		B)	when certain drastic actions need to be taken
		C)	when the entrepreneur wants to exert his/her authority

2003 A McGraw-Hill Online Learning Centre
Any use is subject to the Terms of Use and Privacy Policy.
McGraw-Hill Education Europe is one of the many fine businesses of The McGraw-Hill Companies.