Chapter One: Management Accounting and the Business Environment Chapter Two: Cost Terms, Concepts, and Classifications Chapter Three: Systems Design: Job-Order Costing Chapter Four: Systems Design: Process Costing Chapter Five: Cost Behaviour: Analysis and Use Chapter Six: Income reporting under Variable Costing and Absorption Costing Chapter Seven: Cost-Volume-Profit Relationships Chapter Eight: Activity-Based Costing Chapter Nine: Relevant Costs for Decision Making Chapter Ten: Capital Investment Decisions Chapter Eleven: Managerial Decision-making under risk and uncertainty Chapter Twelve: Profit Planning and the role of budgeting Chapter Thirteen: Standard Costs and Variance Analysis Chapter Fourteen: Flexible Budgets, Overhead Analysis and Critiques of Budgeting Chapter Fifteen: Segment Reporting and Decentralization Chapter Sixteen: Pricing, target costing and intra-company transfers Chapter Seventeen: Strategic management accounting and the Balanced Score Card Chapter Eighteen: Stock management: EOQ, JIT, ERP and E-commerce Chapter Nineteen: Quality and business processes: measurement and management Chapter Twenty: Cost management and the impact of constraints Chapter Twenty-One: Management Accounting in its organizational and institutional context: a case study perspective | 
2003 A McGraw-Hill Online Learning Centre