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True or False
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1
Control begins with the establishment of standards.
A)True
B)False
2
Controls are not directly related to the goals created in the planning process.
A)True
B)False
3
The organization does not set any standards and allows the supervisors to set all of the standards themselves.
A)True
B)False
4
The best standards are set by systematically analyzing what a job entails.
A)True
B)False
5
Variance means deviation from the standard.
A)True
B)False
6
Management by exception is when the manager exhibits tight control over every employee function.
A)True
B)False
7
Six Sigma is a philosophy that strives to increase variation and to make data-based decisions that will benefit and retain customers.
A)True
B)False
8
Benchmarking is concerned with customer satisfaction.
A)True
B)False
9
Timeliness, accuracy, and conscientiousness are key characteristics that should be included in the control process.
A)True
B)False
10
Supervisors should give more freedom to those who demonstrate their job-related maturity.
A)True
B)False





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