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Chapter Quiz
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1
Organizational groups that are formed to accomplish specific goals are called __________.
A)informal groups
B)formal groups
C)cohesive groups
D)work circles
2
The most successful formal groups evolve into teams and have members who are ____________________.
A)involved with work
B)involved with each other
C)enthusiastic about the group and especially about what the group is doing
D)All of the above are correct
3
Cohesiveness in groups is fostered by ___________________.
A)a common sense of identity
B)opportunities to meet frequently
C)past successes
D)All of the above are correct.
4
Productive meetings _________________.
A)have an agenda and a prepared facilitator
B)spend time checking for agreement and tentative solutions
C)stay on track with time and topics and end with action agreements
D)All of the above are correct.
5
"Blind spots" during conflict resolution occur when ________.
A)technical data cannot be retrieved
B)there are language or cultural barriers
C)winners and losers are determined by authoritarian management styles
D)individuals are not examining their positions objectively
6
Team building activities _______________.
A)are a part of an OD (organizational development) managerial approach
B)are used to develop effective ways for team members to interact
C)may involve identifying team problems and solutions
D)All of the above are correct.
7
Conflict resolution approaches include all but which of the following?
A)Avoiding conflict altogether
B)Refusing to accept an apology
C)Collaborating and compromising to find an acceptable solution
D)Accommodating another's point of view
8
Group dynamics are ________________.
A)The inevitable conflicts between management and employees
B)The way people interact with each other
C)Strong, intrapersonal concepts based on objective goals
D)The result of highly committed teams
9
Which of the following is NOT true of informal groups?
A)Informal groups form gradually over time.
B)Informal groups often offer support to their members.
C)Informal groups rarely occur in the workplace.
D)Informal groups may cause dissension if management attention to them excludes others who are not in the group.
10
Virtual teams ______________________.
A)cannot be managed if not kept to five members or less
B)independently create extensive networking patterns
C)rely heavily on technology and the supervisor's skill to enhance their communication and cohesiveness
D)All of the above are correct.





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