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Chapter Quiz
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1
Generally, top management plans the _________ which are the ethical standards the organization must adhere.
A)values
B)mission statement
C)vision statement
D)strategic initiatives
2
Executives examine their internal and external environments by using which of the following?
A)mission statement
B)strategic planning
C)SMART objectives
D)SWOT analysis
3
___________ are master plans derived from organizational objectives.
A)Schedules
B)Policies
C)Standards
D)Goals
4
An airline pilot performing a checklist of items which must be performed before take-off is following company __________.
A)schedules
B)standards
C)procedures
D)SWOT analysis
5
Companies using _________ are reviewing the best practices of other firms and adapting those strategies to their individual firms.
A)total quality management
B)retrenching
C)benchmarking
D)quality initiatives
6
_________ are difficult to attain; however, management uses this strategy to push workers to reinvent work methods.
A)Subordinate goals
B)SMART goals
C)Policies
D)Stretch targets
7
What is the first step in the planning process?
A)Create supporting plans
B)Review currency of plans
C)Develop master plans
D)Make specific assignments
8
__________ allows employees to participate in setting their own goals and objectives.
A)Management by objective
B)Planning process
C)Total quality management
D)SWOT analysis
9
___________ plans are based on operations of one year or less.
A)Long-range
B)Short-range
C)Standing
D)Single-use
10
Belt-tightening programs include which of the following?
A)Spend now because the money will not appear in next year's budget.
B)Spend slowly over the budget cycle.
C)Measures to cut costs as quickly as possible.
D)Cost cutting slowly to verify if the reductions are working.





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