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Problem Solving and Managing Information


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LEARNING OUTCOMES

After studying this chapter, students should be able to:

3.1 Recognize and define a problem or a potential problem.

3.2 List the nine steps in problem solving and decision making that lead to the removal of a problem's cause.

3.3 Discuss the rational and intuitive approaches to decision making and explain cost–benefit analysis, decision trees, and ABC analysis.

3.4 Increase their creativity through the free association of ideas and differentiate between creativity and brainstorming.

3.5 Describe a management information system and explain the value of information in evidence-based management.









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