• Manager's Hot Seat (Course-wide Content)

LEARNING OUTCOMES

After studying this chapter, students should be able to:

5.1 List the factors that affect workforce requirements and understand the implications of overstaffing and understaffing.

5.2 Identify the five steps of the staffing process and explain the role of application blanks, tests, and reference checks.

5.3 Explain the main features of an employment interview and identify the types of questions that are most suitable and those areas that are restricted by equal employment opportunity legislation.

5.4 Explain the importance of, and topics to cover in, employee orientation programs.

5.5 Discuss the importance of organizational citizenship behaviors and employee engagement.

5.6 Explain how careful selection and orientation can reduce employee turnover and absences, and discuss the primary causes of presenteeism.