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| 1 | |
_____________________________ people like to plan, are self-disciplined, carefully follow directions, and are self-monitors.
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| | A) | Extroverted |
| | B) | Neurotic |
| | C) | Agreeable |
| | D) | Conscientious |
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| 2 | |
An employee who is assertive, talkative, friendly and upbeat may have a/an ____________ personality.
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| | A) | extroverted |
| | B) | neurotic |
| | C) | agreeable |
| | D) | conscientious |
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| 3 | |
Out of the "five basic needs," which represents the need to be respected by oneself and others?
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| | A) | self-actualization |
| | B) | esteem need |
| | C) | social need |
| | D) | safety need |
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| 4 | |
According to Frederick Herzberg, which of the following makes employees dissatisfied?
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| | A) | recognition of achievements |
| | B) | great pay |
| | C) | challenging work |
| | D) | lack of job security |
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| 5 | |
An achievement-driven person __________________.
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| | A) | likes to control the situations |
| | B) | takes moderate risks, but not great chances |
| | C) | likes to get immediate feedback on how they have done |
| | D) | All of these are correct. |
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| 6 | |
The process of carefully restructuring a job to appeal to the interest of employees is called ___________________.
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| | A) | empowerment |
| | B) | job redesign |
| | C) | job enrichment |
| | D) | job enlargement |
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| 7 | |
Employees across the country report that they can be motivated by _______________.
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| | A) | celebration of success |
| | B) | paid vacations |
| | C) | free meals |
| | D) | All of these are correct |
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| 8 | |
Which of the following is a result of job redesign?
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| | A) | lower absenteeism |
| | B) | high performance |
| | C) | Lower turnover |
| | D) | All of these are correct. |
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| 9 | |
The autonomy and flexibility given to lower-level employees to examine problem situations and resolve them as they arrive is known as ____________.
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| | A) | empowerment |
| | B) | job enrichment |
| | C) | job enlargement |
| | D) | motivation |
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| 10 | |
"Megan Lee, I've looked over your documents for 2011 fiscal period, and I couldn't find a single error. Your documents are well organized, and I'm pleased with your department being below budget." Based on this statement, what need is being fulfilled for Megan?
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| | A) | self-actualization |
| | B) | social need |
| | C) | safety need |
| | D) | esteem need |
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