Part 1: Supply Chain: A Perspective for Operations Management

Chapter 1: Introduction to Managing Operations Across the Supply Chain

Chapter 2: Operations and Supply Chain Strategy

Part 2: Foundations of Operations Management

Chapter 3: Managing Processes and Capacity

Chapter 3: Supplement: Process Mapping and Analysis

Chapter 4: Product/Process Innovation

Chapter 5: Manufacturing and Service Process Structures

Chapter 6: Managing Quality

Chapter 6: Supplement: Quality Improvement Tools

Chapter 7: Managing Inventories

Chapter 8: Lean Systems

Part 3: Integrating Relationships Across the Supply Chain

Chapter 9: Customer Service Management

Chapter 10: Sourcing and Supply Management

Chapter 11: Logistics Management

Part 4: Planning for Integrated Operations Across the Supply Chain

Chapter 12: Demand Planning: Forecasting and Demand Management

Chapter 13: Sales and Operations Planning

Chapter 14: Materials and Resource Requirements Planning

Part 5: Managing Change in Supply Chain Operations

Chapter 15: Project Management

Chapter 15: Supplement: Advanced Methods for Project Scheduling

Chapter 16: Sustainable Operations Management—Preparing for the Future