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Multiple Choice Quiz
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1
Self-management is the lowest level of EI because it is a prerequisite for the other three dimensions but does not require the other dimensions.
A)True
B)False
2
Continuance commitment of employees is a significant competitive advantage to organizations.
A)True
B)False
3
Electronics retailer Best Buy has become a role model in work/life balance by giving employees very flexible work hours through its results-only work environment (ROWE) initiative. Here, the company reduced stress by removing the stressor.
A)True
B)False
4
Upon hearing that your company will merge with another organization, you might become motivated to look for a job elsewhere. This is an example of:
A)specific behavior.
B)belief.
C)intention.
D)emotional influence.
E)feeling.
5
Which of the following is a conflict that occurs as a result of engaging in emotional labor?
A)Cognitive Dissonance
B)Organizational comprehension
C)General adaptation syndrome
D)Low Task Control
E)Emotional Dissonance
6
_____ refers to the ability, represented by empathy, to perceive and understand the emotions of other people.
A)Self-awareness
B)Self-management
C)Social awareness
D)Organizational comprehension
E)Emotional dissonance
7
According to the EVLN model, which of the following refers to an attempt to change, rather than escape from, a dissatisfying situation?
A)Voice
B)Effort
C)Conflict
D)Loyalty
E)Neglect
8
Which of the following comments from an employee is an indication that he or she has a continuance commitment towards the organization?
A)I am looking forward to have an extended career in this company.
B)I hate this place but can't afford to quit.
C)It is really nice to work for this company.
D)I am not satisfied with the work that I am doing.
E)I am not satisfied with the compensation that I receive.
9
Which of the following terms refers to the environmental conditions that place a physical or emotional demand on a person?
A)Alarm reactions
B)Emotional dissonances
C)Cognitive dissonances
D)Stressors
E)Noises
10
Job sharing is a technique used to manage work-related stress. Job sharing reduces stress by:
A)removing the stressor.
B)withdrawing from the stressor.
C)change stress perceptions.
D)controlling stress consequences.
E)receiving social support.







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